Switch from Kaizo.
Get Platform-Agnostic QA + VoC
While Kaizo works only with Zendesk and Salesforce, Oversai works with any contact center platform and monitors every conversation across all channels with AI-powered real-time analysis and integrated voice of customer analytics. No vendor lock-in.
Why Switch from Kaizo to Oversai?
Here's what Oversai offers that Kaizo doesn't:
Zendesk & Salesforce Only
Kaizo is exclusive to Zendesk and Salesforce, creating vendor lock-in. If you use other platforms or need flexibility, Kaizo won't work for you.
Limited Channel Coverage
Kaizo focuses primarily on ticket-based QA. Oversai monitors all channels—voice, chat, email, video, and social media—providing complete visibility.
Limited Voice of Customer
Kaizo's VoC capabilities are limited. Oversai provides integrated voice of customer analytics with comprehensive sentiment analysis and feedback trends.
Vendor Lock-in
Being tied to only Zendesk and Salesforce limits your options and creates dependency. Oversai works with any platform, giving you the freedom to choose or switch.
Oversai vs Kaizo: Complete Platform Comparison
See how Oversai outperforms Kaizo across every critical dimension
| Feature | Kaizo | Oversai |
|---|---|---|
| Platform Support | Zendesk & Salesforce only Vendor lock-in | Universal Works with any platform |
| Interaction Coverage | 100% (tickets) Ticket-based only | 100% Coverage All channels, all interactions |
| Channel Support | Ticket-based Focus on support tickets | Omnichannel Voice, chat, email, video, social |
| Voice of Customer Analytics | Limited Basic VoC features | Integrated Built-in sentiment & feedback |
| Quality Analysis Speed | Real-time Real-time ticket analysis | Real-time AI-powered instant analysis |
| AI Agent Monitoring | Limited Primarily human agents | Full Support AI + Human agents unified |
| Enterprise Security & Reliability | Standard security Basic security measures | SOC 2 Type II Certified Enterprise-grade security & proven reliability |
"Oversai QA positions itself as a powerful tool for customer service teams. The most valued aspect is that Oversai allows for the analysis of 100% of customer interactions thanks to its AI, saving hours of manual review and enabling the auditing of hundreds of additional tickets."
Fernando C.
Quality and Customer Experience Analyst, eCommerce
Mid-Market (51-1000 employees)
"AI — From conversation to data, from data to action, from action to good results. Thanks to its artificial intelligence suite, it turns 100% of customer interactions into valuable data, performing automatic quality analysis and real-time emotion detection."
Sabrina N.
Training and Quality Coordinator
Mid-Market (51-1000 employees)
"The platform is very effective, saves significant time by reducing manual processes, and delivers visible results. I also value the professionalism and support of the Oversai team."
Verified User
Financial Services
Mid-Market (51-1000 employees)
"The AI functionality has allowed us to score hundreds more tickets than our manual QA agent was whilst giving us valuable insight into the services we were providing."
Verified User
Health, Wellness and Fitness
Trusted by Industry Leaders
"The Oversai team brings together three key pillars that make their solution highly recommended. First, they have solid experience and a deep understanding of QA processes within customer service operations. Second, they have strong technological expertise and are building their solution on a foundation we believe will be truly disruptive—one that could redefine roles like QA analysts in just a few years."
Why Oversai Wins Over Kaizo
Platform-Agnostic Freedom
Oversai works with any contact center platform—Zendesk, Salesforce, HubSpot, Freshdesk, Intercom, or custom solutions. Kaizo locks you into only Zendesk and Salesforce.
Integrated VoC Analytics
Oversai provides integrated voice of customer analytics with comprehensive sentiment analysis and feedback trends. Kaizo's VoC capabilities are limited.
Omnichannel Coverage
While Kaizo focuses on tickets, Oversai monitors all channels—voice, chat, email, video, and social media. Complete visibility across every customer touchpoint.
Monitor AI Agents Too
Modern contact centers use AI agents. Oversai monitors both AI and human agents in one unified platform across all channels.
Better Value & Pricing
More features for better value. Oversai offers transparent pricing with platform-agnostic support and VoC analytics included.
Enterprise-Grade Security & Reliability
Oversai is SOC 2 Type II certified with proven enterprise reliability. Unlike legacy platforms, we've demonstrated security, availability, and confidentiality over time with comprehensive audits.
Ready to Switch from Kaizo?
Join contact centers that switched from Kaizo to Oversai. Get platform-agnostic quality assurance, real-time AI analysis, and integrated voice of customer analytics—all in one platform.
Dedicated support to migrate from Kaizo seamlessly
Get up and running quickly with expert setup support
Expert onboarding and ongoing support included
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