Switch from Medallia Agent Connect.
Get Modern AI QA
While Medallia Agent Connect requires enterprise pricing and offers limited coverage, Oversai monitors every conversation with AI-powered real-time analysis and integrated voice of customer. Better insights, better value.
Why Switch from Medallia Agent Connect to Oversai?
Here's what Oversai offers that Medallia Agent Connect doesn't:
Enterprise-Only Pricing
Medallia Agent Connect requires enterprise-level pricing that's cost-prohibitive for many contact centers.
Limited Interaction Coverage
Medallia Agent Connect samples interactions, missing critical quality issues in most conversations.
Delayed Insights
Medallia processes interactions with delays. You're always reacting to yesterday's problems, not preventing today's issues.
No AI Agent Support
Medallia Agent Connect focuses on human agents. As AI agents handle more conversations, you're blind to their quality.
Oversai vs Medallia Agent Connect: The Numbers Don't Lie
See how Oversai outperforms Medallia Agent Connect across every critical metric
| Feature | Medallia Agent Connect | Oversai |
|---|---|---|
| Interaction Coverage | Sample-based feedback Limited coverage | 100% Coverage Every interaction analyzed |
| AI Agent Monitoring | Human agents focus No AI agent support | Full Support AI + Human agents |
| Quality Analysis Speed | Feedback-driven Delayed insights | Real-time AI-powered instant analysis |
| Voice of Customer | Separate module Additional cost required | Integrated Built-in sentiment analysis |
| Coaching & Feedback | Manual workflows Time-consuming process | AI-Powered Automated coaching insights |
| Pricing | Enterprise pricing High costs | Competitive Transparent, better value |
Join Companies That Switched from Medallia Agent Connect
Real results from real customers
From sample-based to comprehensive monitoring
Eliminated manual QA processes
Real-time vs. delayed insights
"The Oversai team brings together three key pillars that make their solution highly recommended. First, they have solid experience and a deep understanding of QA processes within customer service operations. Second, they have strong technological expertise and are building their solution on a foundation we believe will be truly disruptive—one that could redefine roles like QA analysts in just a few years."
Mateo Figueroa
Solu - Customer Service Operations
Why Oversai Wins Over Medallia Agent Connect
100% Coverage, Not Sampling
Medallia Agent Connect relies on customer feedback sampling. Oversai analyzes 100% of interactions automatically, ensuring comprehensive quality insights.
AI-Powered Quality Scoring
Oversai automatically scores every interaction using AI. Medallia relies more on manual customer feedback and reviewer assessments.
Monitor AI Agents Too
Oversai monitors both AI and human agents. Medallia Agent Connect focuses on human agent engagement and feedback.
Real-time Analytics
Get instant quality insights as interactions happen. Oversai provides real-time analysis, not delayed feedback loops.
Integrated VoC & Analytics
Voice of customer, sentiment analysis, and quality metrics all in one platform. No need for separate Medallia modules.
Better ROI & Pricing
Oversai offers more competitive pricing with comprehensive features included. Better value than Medallia's enterprise pricing model.
Ready to Switch from Medallia Agent Connect?
Join contact centers that switched from Medallia Agent Connect to Oversai. Get 100% interaction coverage, real-time AI-powered QA, and integrated voice of customer analytics—all in one platform.
Dedicated support to migrate from Medallia Agent Connect seamlessly
Get up and running quickly with expert setup support
Expert onboarding and ongoing support included
Other QA Platform Alternatives
Compare Oversai with other legacy QA platforms
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