Review every interaction
Understand every customer · Themes, sentiment, and risk
AI QA + Voice of Customer for human and AI agents
Oversai reviews 100% of your support conversations against your own scorecard and turns them into the themes, sentiment, and churn signals a 2% QA sample misses.
Trusted by CX teams at
Results from CX teams that replaced sampling with Oversai. Each one links to the full customer story.
Two products. One evidence layer.
AutoQA
Quality observability
Score human and AI conversations automatically. Find quality gaps, compliance risk, and coaching opportunities before they become bigger problems.
VoC
Customer intelligence
Turn conversations into themes, sentiment, friction, and customer risk. See what customers need and know what to improve next.
How it works
No help desk migration and no long implementation project. Clivi Health launched its AI-first QA program in 10 days.
Zendesk, Salesforce, Intercom, Freshdesk, Gladly, HubSpot, and more. Your team keeps working where it already works.
We turn your current QA form into AI criteria with evidence for every answer, and your reviewers calibrate it before it scales.
Coaching tasks, compliance alerts, and customer themes go straight to the people who own them.
Works with the tools your team already uses
See all integrationsCustomer outcomes
Real CX teams are expanding QA coverage, moving feedback faster, and finding customer signals that manual review could not reach.
Gabb
Gabb paired human quality expertise with Oversai AI to expand coverage, sharpen empathy coaching, and turn customer and agent feedback into measurable operating improvements.
Scaled QA from sample-based review into a high-coverage operating system.
Beauty & wellness · United Kingdom
Absolute Collagen
Manual QA time removed from the monthly workflow.
Digital health · Mexico
Clivi Health
Deployed quickly without waiting for a long QA rollout.
More proof from the floor
With Oversai, our QA process has become significantly faster and more comprehensive. We can now capture a wider range of insights, deliver feedback more quickly, and truly drive service improvement across our teams.
ID Finance
Customer success story
Read the storyWhat you get in 30 minutes
Your channels, your scorecard, and where reviews and customer insight stall today.
One of your criteria applied across conversations, with the evidence behind each score.
Coverage, review time saved, and a concrete first rollout step for your team.
SOC 2 Type II and GDPR
Security reviews welcome.
Published pricing
Platform access from $500/month, billed annually.
Keep your help desk
Oversai runs on top of Zendesk, Salesforce, Intercom, and more.
“Implementing Oversai has transformed the way we manage quality. It has given our leaders better visibility into agent performance, enabled more targeted coaching, and allowed our QA team to expand its reach far beyond what was possible with manual reviews.”
Experience behind the product
We learned how large support teams run QA, coaching, and customer listening through the Playvox journey. Oversai applies those lessons to a world where human and AI conversations operate together.
Oscar Giraldo
Founder of Playvox · Founder and CEO of Oversai
Experience that shaped Oversai
Brands served during the Playvox journey.
FAQ
Oversai helps CX teams improve conversations and understand customers. AutoQA reviews every interaction against your scorecard. VoC finds customer needs, themes, sentiment, and risk in the same conversations.
Yes. Oversai is QA software for modern CX teams, but it goes beyond traditional scorecards. It automates quality assurance with AutoQA, monitors every interaction, and connects QA results to sentiment, compliance, coaching, and operational trends.
Oversai is built for contact centers, support teams, service teams, sales teams, collections teams, IT helpdesk teams, and broader CX leaders that need better visibility into customer-facing conversations.
Teams use Oversai to reduce manual QA work, monitor 100% of interactions instead of sampling, find customer pain points faster, improve coaching, and connect service quality to revenue, retention, and customer satisfaction.
Most teams start with one scorecard and one channel and are live in days, without changing help desks. Clivi Health launched its AI-first QA program in 10 days.
Oversai publishes usage-based pricing: platform access starts at $500 per month and usage credits at $499 per month, both billed annually. A pay-as-you-go option is also available.
Yes. AI scores the volume and flags what needs attention, while QA reviewers handle high-value reviews and calibrate the scorecard, working inside their help desk through a Chrome extension.
Yes. Oversai scores AI agent conversations with the same scorecard as human agents and checks accuracy, hallucinations, policy, and handoff quality for agents such as Intercom Fin, Zendesk AI agents, Salesforce Agentforce, Ada, Sierra, and Decagon.
Oversai is SOC 2 Type II certified and GDPR compliant. The security page covers how customer data is handled.
See Oversai with your data
Bring a scorecard or a customer question. We’ll show you what AutoQA and VoC find in your own conversations.
30 minutes · Your scorecard, your channels · SOC 2 Type II · No commitment
