Stop sampling 2%.Score and tag 100%.
Your QA scorecard on every conversation. Every customer comment tagged by topic and sentiment. One clear list of what to act on.
Used by CX teams at
Stop filling in scorecards. Start checking them.
This billing chat arrived already scored and tagged. No listening, no copying into a spreadsheet. You just check it.
Customer
I was charged twiceA for my October plan. This is the second time I’ve had to write inB about it.
Agent
Thanks for confirming your email1. I can see both charges. I’ve refunded the duplicate2 and you’ll see it in 3–5 business days3.
Customer
Thanks. Honestly, if it happens again I’m cancellingC.
Agent
Understood. Is there anything else I can help with?
AutoQAwhat your team did
- 1
Verified the account
Pass
- 2
Resolved the issue
Pass
- 3
Gave a clear timeline
Pass
- 4
Acknowledged the customer’s frustration
Fail
VoChow they took it
- A
Theme
Duplicate charge
- B
Repeat contact
Second time
- C
Churn risk
High
By your process
3 of 4
Verified, refunded, timeline given.
By your customer
About to cancel
Same billing error twice. Nobody is scored for hearing it.
See it in the product.
Your week, minus the part you do by hand.
Crossed out: what Oversai does. Highlighted: what you do.
Your week as a QA analyst
AutoQA- OversaiPull this week’s random sample
- OversaiListen to the calls and read the tickets
- OversaiFill in the scorecard for each one
- OversaiCopy the scores into the spreadsheet
- OversaiBuild the weekly QA report
- YouCalibrate the scorecard
- YouReview the fails and the disputed scores
- YouCoach from the evidence
Your week as a VoC analyst
VoC- OversaiExport the tickets and survey comments
- OversaiRead them one by one
- OversaiTag each with a theme and a sentiment
- OversaiCount the tags in a spreadsheet
- OversaiBuild the monthly insights deck
- YouAnswer “why did CSAT drop?” with quotes
- YouTake the top themes to product and ops
- YouFlag the customers at risk
See every signal for one customer.
Every conversation joined with billing, CRM and product data into one record per customer.
See how Customer Intelligence works- 02 SepBillingBilling · Charged twice for the September plan.
- 02 SepChatChat · Refund requested and issued. QA 4 of 4. Sentiment negative.
- 03 OctBillingBilling · Charged twice for the October plan.
- 03 OctChatChat · “If it happens again I’m cancelling.” QA 3 of 4.
- Risk
- High
- The same billing error twice in 31 days, and a stated intent to cancel.
- Next action
- Billing owner: fix the duplicate charge on renewal.
- Retention: contact this customer before the November renewal.
Gabb, telecommunications, United States
2% to 75%of contacts graded. CSAT went from 78% to 93%.
“Oversai didn’t just give us a platform, they built one with us, and they continue to back us with real support and a platform that keeps getting better!”
- Absolute Collagen, beauty and wellness, United Kingdom120 hours of manual QA saved every month.
- Clivi Health, digital health, MexicoAn AI-first QA program, live in 10 days.
- BIA Energy, energy, Colombia80% less time spent on QA.
“Implementing Oversai has transformed the way we manage quality.”
“With Oversai, our QA process has become significantly faster and more comprehensive.”
Why I’m building QA software a second time.
I founded Playvox. Our QA software ran inside some of the largest support teams in the world, and they could still only review a small sample.
That limit is gone. Oversai is the product I wanted back then: every conversation scored and heard.
Oscar Giraldo
Founder and CEO, Oversai. Previously founder of Playvox.
Brands served during the Playvox years
Nubank
Meta
Dropbox
Delivery Hero
Just Eat
DraftKings
Spotify
Electronic Arts
Bring a scorecard, or a question about your customers.
- 1
We map your QA and VoC workflow.
- 2
You see your own conversations scored and tagged.
- 3
You leave with a plan and an ROI estimate.
- Price
- From $500 a month, billed annually. See pricing
- Setup
- Live in days. No help desk migration.
- Works with
- Zendesk, Salesforce, Intercom, Freshdesk and more. All integrations
- Security
- SOC 2 Type II and GDPR. Details
Thirty minutes, on your own conversations.
Questions teams ask before a demo.
What is Oversai?
Oversai helps CX teams improve conversations and understand customers. AutoQA reviews every interaction against your scorecard. VoC finds customer needs, themes, sentiment, and risk in the same conversations.
Is Oversai QA software?
Yes. Oversai is QA software for modern CX teams, but it goes beyond traditional scorecards. It automates quality assurance with AutoQA, monitors every interaction, and connects QA results to sentiment, compliance, coaching, and operational trends.
Who is Oversai for?
Oversai is built for contact centers, support teams, service teams, sales teams, collections teams, IT helpdesk teams, and broader CX leaders that need better visibility into customer-facing conversations.
Why do teams use Oversai?
Teams use Oversai to reduce manual QA work, monitor 100% of interactions instead of sampling, find customer pain points faster, improve coaching, and connect service quality to revenue, retention, and customer satisfaction.
How long does it take to get started?
Most teams start with one scorecard and one channel and are live in days, without changing help desks. Clivi Health launched its AI-first QA program in 10 days.
How much does Oversai cost?
Oversai publishes usage-based pricing: platform access starts at $500 per month and usage credits at $499 per month, both billed annually. A pay-as-you-go option is also available.
Do humans still review conversations?
Yes. AI scores the volume and flags what needs attention, while QA reviewers handle high-value reviews and calibrate the scorecard, working inside their help desk through a Chrome extension.
Does Oversai work with AI agents?
Yes. Oversai scores AI agent conversations with the same scorecard as human agents and checks accuracy, hallucinations, policy, and handoff quality for agents such as Intercom Fin, Zendesk AI agents, Salesforce Agentforce, Ada, Sierra, and Decagon.
Is my data secure?
Oversai is SOC 2 Type II certified and GDPR compliant. The security page covers how customer data is handled.