Telecommunications Solutions
Transform telecom operations with unified omnichannel support, AI automation, intelligent workforce management, and quality monitoring.
70%
Volume reduction
30%
Cost savings
99%
Schedule adherence
Key Challenges
•Managing high-volume customer inquiries across multiple channels
•Handling technical support for complex services
•Reducing churn through proactive engagement
•Optimizing workforce for peak call volumes
•Ensuring service quality and customer satisfaction
Solutions
Omnichannel Platform
Unify customer service across phone, chat, email, and social media with complete customer context.
Use Cases
- •Multi-channel customer support
- •Technical support coordination
- •Account management
- •Service activation and changes
Benefits
- •Unified customer view
- •Faster issue resolution
- •Seamless channel switching
- •Complete interaction history
AI Agents
Automate billing inquiries, service information, troubleshooting, and account management.
Use Cases
- •Billing and payment inquiries
- •Service plan information
- •Basic troubleshooting
- •Account balance and usage
Benefits
- •70% reduction in call volume
- •Instant responses
- •24/7 availability
- •Seamless escalation to technical support
Workforce Management
Optimize call center staffing with AI-powered forecasting for peak periods and seasonal demand.
Use Cases
- •Call center staffing optimization
- •Peak period forecasting
- •Multi-site coordination
- •Real-time adherence monitoring
Benefits
- •30% cost reduction
- •99% schedule adherence
- •Accurate demand forecasting
- •Optimal resource allocation
Quality & Voice of Customer
Monitor service quality, track customer satisfaction, and identify churn risk indicators.
Use Cases
- •Service quality monitoring
- •Customer satisfaction tracking
- •Churn risk identification
- •Performance coaching insights
Benefits
- •100% interaction coverage
- •Proactive churn prevention
- •Quality improvement insights
- •Real-time performance metrics
Ready to transform your telecommunications operations?
See how Oversai's platform can help solve your specific challenges and improve operational efficiency.
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