Omnichannel AutoQA & VoC.Every Phone scored.
Score 100% of conversations across WhatsApp, chat, email, voice, and tickets. Unified AutoQA scorecards, live Voice of Customer themes, and real-time sentiment — for humans and AI agents.
One Scorecard. Every Channel.
AutoQA, Voice of Customer, and sentiment analysis running on every conversation — graded against the same criteria across WhatsApp, chat, email, voice, and tickets.
100% Coverage
Every conversation scored against your scorecard — no sampling, no blind spots
Live VoC Themes
Churn signals, complaints, and product feedback surfaced as they happen
Real-time Sentiment
Frustration and escalation alerts the moment sentiment drops
Every Voice Scored and Understood
Every channel feeds the same AutoQA scorecard and VoC taxonomy — so CX quality, churn signals, and compliance breaches surface no matter how customers reach out.
One Unified Scorecard
AutoQA • Voice of Customer • Real-time sentiment
QA Data From Everywhere You Already Work
Pull conversations and CRM context from the tools your teams already run
Any Channel, One QA & VoC Platform
Don't see your channel? Oversai ingests conversations from any source via integrations or API — and runs AutoQA, VoC, and sentiment on top, unified with the rest of your stack.
Voice of Customer Tuned to Your Industry
Pre-built VoC taxonomies for the industries where omnichannel CX matters most — plus the flexibility to define your own themes, categories, and QA scorecards.
Ecommerce
Delivery complaints, return intent, CSAT drivers
Logistics
Driver tone, delivery NPS, escalation alerts
SaaS & Tech
Feature requests, churn signals, bug trends
Service
Resolution quality, empathy, agent coaching
Sales
Objection patterns, pipeline risk, rep scorecards
Insurance
Claims empathy, complaint categorization, compliance
Collections
Tone monitoring, compliance breaches, escalation
IT/Helpdesk
Resolution scoring, SLA risk, sentiment trends
Manufacturing
Defect themes, warranty complaints, quality signals
Financial Services
Mis-selling, disclosure breaches, regulatory QA
Healthcare
HIPAA monitoring, patient VoC, clinical safety alerts
Hospitality
Guest sentiment, review themes, service recovery
Voice & Call QA
Score every recorded call with AutoQA. Transcription, sentiment, silence detection, and compliance flags on 100% of voice conversations.
- •Full-call transcription and scoring
- •Tone, empathy, and escalation detection
- •Script adherence and disclosure checks
WhatsApp AutoQA
Score every WhatsApp thread — human or AI agent. Extract VoC themes and sentiment from chat, voice notes, and media messages.
- •100% WhatsApp conversation scoring
- •Voice note transcription and sentiment
- •Meta Business Partner integration
SMS QA
Analyze two-way SMS conversations for sentiment, compliance, and escalation risk. Spot frustrated customers before they churn.
- •Inbound SMS sentiment analysis
- •Opt-out and complaint detection
- •TCPA and regulatory compliance flags
Email QA
Score every support email thread for tone, accuracy, and resolution quality. Categorize VoC themes across your entire inbox.
- •Full-thread scoring and sentiment
- •Resolution accuracy and empathy
- •Topic clustering and churn signals
Web Chat QA
QA every web chat — whether handled by a human, Fin, Ada, Sierra, Decagon, or a custom bot. Live sentiment and AI agent scorecards.
- •AI agent response quality scoring
- •Real-time frustration detection
- •Hallucination and off-policy flags
Cross-Channel VoC
One VoC taxonomy across every channel. Compare sentiment and themes between WhatsApp, voice, email, and chat in a single dashboard.
- •Unified themes across channels
- •Channel-level sentiment benchmarking
- •Shared AutoQA scorecards everywhere
One Scorecard. Every Channel. Every Conversation.
Stop sampling 2% of conversations. Oversai scores 100% of voice, WhatsApp, chat, email, and AI agent interactions — and surfaces the VoC themes driving churn, CSAT, and revenue.
QA Every Agent. Human or AI.
Score Fin, Ada, Sierra, Decagon, and custom bots against the same scorecard as your human agents. Catch hallucinations, off-policy responses, and frustrated customers in real time — across every channel.
Catch Churn Signals Early
Real-time sentiment flags frustrated and at-risk customers the moment they express it — on any channel, in any language.
Coach With Evidence
Every agent gets scored on the same rubric — with timestamped evidence, side-by-side AI-vs-human benchmarks, and auto-generated coaching notes.
Close the VoC Loop
Emerging themes, complaint spikes, and CSAT drivers flow to product, ops, and CX — so the next conversation is better than the last.
From 2% Sampling to 100% Coverage.
Traditional QA teams score a handful of calls per agent per month. Oversai AutoQA scores every conversation, surfaces every VoC theme, and flags every churn signal — across every channel.
Conversations scored
Sentiment & churn alerts
Channel unified under one scorecard
Voice of Customer themes
The QA Transformation
CX and QA teams are moving from random sampling and stale surveys to continuous AutoQA and live Voice of Customer — across every channel and every AI agent.
Before
Manual scoring of 2% of calls, quarterly NPS, blind spots on WhatsApp and AI agents
Transformation
AutoQA on 100% of conversations, live VoC themes, real-time sentiment, AI agent scorecards
Result
Churn signals caught early, compliance audited across every channel, coaching grounded in evidence
Ready to Score Every Channel?
Join CX and QA teams that replaced random sampling with omnichannel AutoQA, live VoC themes, and real-time sentiment — across WhatsApp, voice, email, chat, and AI agents.