AI-PoweredCoaching & Performance
Create coaching plans from agent interactions—manually or automatically.
Create Coaching Plans from
Every Interaction
Managers can create coaching plans based on agent interactions - review specific conversations manually or let AI automatically analyze and suggest coaching opportunities.
Manual Creation
Review agent interactions, identify specific improvement opportunities, and create customized coaching plans tailored to each agent's needs.
- Select specific interactions to review
- Identify improvement opportunities
- Create customized coaching strategies
- Set goals and track progress
- Personalize feedback for each agent
Automated AI
Let AI analyze all interactions automatically, detect patterns, and generate coaching plan recommendations that managers can review and customize.
- AI analyzes 100% of interactions
- Automatically detects performance patterns
- Generates coaching recommendations
- Identifies improvement opportunities
- Managers review and customize plans
How It Works
Analyze Interactions
Review agent interactions manually or let AI automatically analyze all conversations to identify patterns and opportunities.
Create Plans
Build coaching plans manually based on specific interactions or use AI-generated recommendations as a starting point.
Track & Improve
Manage coaching plans in kanban workflows, track progress, and measure improvement over time.
Create Coaching Plans from
Agent Interactions
Build coaching plans manually or let AI automate the process. Analyze interactions, identify improvement opportunities, and deliver personalized guidance to every agent.
Manual Coaching Plans
Create coaching plans manually by reviewing specific agent interactions, identifying improvement areas, and building customized coaching strategies.
Automated AI Plans
Let AI analyze interactions automatically and generate coaching plan recommendations based on performance patterns, trends, and improvement opportunities.
Kanban Workflows
Manage coaching plans with visual kanban boards that track progress, organize coaching sessions, and prioritize actions.
Transform Agent Performance
with Data-Driven Coaching
Performance Analytics
Track agent performance metrics, identify trends, and measure improvement over time with comprehensive analytics.
Coaching Plans from Interactions
Create coaching plans manually by reviewing specific interactions or use AI to automatically generate recommendations based on interaction analysis and performance patterns.
Workflow Management
Organize and manage coaching sessions with intuitive kanban boards that help you track progress and prioritize actions.
Comprehensive Coaching Tools
From analyzing interactions to creating plans and tracking progress, see how Oversai Coaching helps you manage and improve agent performance.
Coaching Reports
Detailed analytics and performance insights
Kanban Board
Visual workflow management for coaching sessions
Interactions
Review agent interactions to create coaching plans
Coaching Plan
Create and manage personalized coaching plans
Ready to Transform Your Coaching Process?
Join organizations using Oversai Coaching to deliver personalized, data-driven coaching that drives measurable performance improvements.
Frequently Asked Questions
Everything you need to know about Oversai Coaching
What is Oversai Coaching?
Oversai Coaching is an AI-powered performance management software that allows managers to create coaching plans based on agent interactions. Managers can create plans manually by reviewing specific interactions or use automated AI recommendations. The platform includes detailed coaching reports, kanban workflow management, and personalized coaching plans that improve agent performance by up to 85%.
How does Coaching help improve agent performance?
Oversai Coaching analyzes agent interactions and performance metrics to provide personalized recommendations. Managers can create coaching plans manually based on specific interactions they review, or use automated AI-powered recommendations. The system tracks progress through kanban workflows and generates detailed reports that help identify areas for improvement, resulting in up to 85% performance improvement.
Can I create coaching plans manually?
Yes, managers can create coaching plans manually by reviewing specific agent interactions. You can select interactions, identify improvement opportunities, and create customized coaching plans tailored to each agent's needs. This manual approach gives you full control over the coaching process and allows you to address specific issues you observe in agent interactions.
Does Coaching offer automated coaching plan creation?
Yes, Oversai Coaching uses AI to automatically analyze agent interactions and generate coaching plan recommendations. The system identifies patterns, performance gaps, and improvement opportunities from interactions, then suggests coaching actions that managers can review and customize. This automated approach helps scale coaching efforts and ensures no improvement opportunities are missed.
What features does Oversai Coaching include?
Oversai Coaching includes detailed coaching reports with performance analytics, kanban boards for workflow management, interaction review tools, automated AI recommendations, personalized coaching plans, real-time performance monitoring, coaching session management, and customizable coaching plan templates. The platform provides a complete solution for managing and improving agent performance.
How do I create a coaching plan from interactions?
To create a coaching plan from interactions, you can either manually review specific agent interactions and identify improvement opportunities, or use the automated AI feature that analyzes all interactions and generates recommendations. Once you have identified areas for improvement, you can create a customized coaching plan with specific goals, action items, and track progress through the kanban board.
What is a coaching kanban board?
The coaching kanban board is a visual workflow management tool that helps managers organize and track coaching sessions. It allows you to see coaching plans at different stages (e.g., planned, in progress, completed), prioritize actions, and manage coaching activities efficiently. The kanban board provides a clear view of all coaching work and helps ensure nothing falls through the cracks.
What kind of coaching reports does Oversai provide?
Oversai Coaching provides detailed reports that include performance analytics, trends over time, improvement opportunities, coaching plan effectiveness, agent progress tracking, and actionable recommendations. Reports help managers understand agent performance, identify patterns, and measure the impact of coaching efforts.