Move Beyond Scorebuddy.
AI-Powered QA
While Scorebuddy relies on manual scoring forms and sample-based QA, Oversai monitors every conversation with AI-powered automation and integrated voice of customer. Better insights, better value.
Why Switch from Scorebuddy to Oversai?
Here's what Oversai offers that Scorebuddy doesn't:
Manual Scoring Forms
Scorebuddy relies on manual forms that reviewers fill out. Time-consuming and prone to human error.
Sample-Based Coverage
Scorebuddy samples interactions, meaning most quality issues go unnoticed until customers complain.
Traditional Human-Only QA
Scorebuddy focuses on traditional human agent workflows. No support for monitoring AI agents that handle increasing volumes.
No Integrated VoC
Voice of customer analytics require separate tools and additional costs, not integrated into the QA platform.
Oversai vs Scorebuddy: The Numbers Don't Lie
See how Oversai outperforms Scorebuddy across every critical metric
| Feature | Scorebuddy | Oversai |
|---|---|---|
| Interaction Coverage | Sample-based Limited coverage | 100% Coverage Every interaction analyzed |
| Quality Scoring Method | Manual forms Time-consuming process | AI Automated Instant quality scoring |
| AI Agent Monitoring | Not Supported Human agents only | Full Support AI + Human agents |
| Analysis Speed | Delayed Manual review required | Real-time AI-powered instant analysis |
| Voice of Customer | Separate tool needed Additional cost required | Integrated Built-in sentiment analysis |
| Pricing | Premium pricing Per-seat costs | Competitive Transparent, better value |
Join Companies That Switched from Scorebuddy
Real results from real customers
From sample-based to comprehensive monitoring
Eliminated manual QA processes
Real-time vs. delayed insights
"The Oversai team brings together three key pillars that make their solution highly recommended. First, they have solid experience and a deep understanding of QA processes within customer service operations. Second, they have strong technological expertise and are building their solution on a foundation we believe will be truly disruptive—one that could redefine roles like QA analysts in just a few years."
Mateo Figueroa
Solu - Customer Service Operations
Why Oversai Wins Over Scorebuddy
AI Automation vs Manual Forms
Scorebuddy requires manual scoring forms. Oversai uses AI to automatically analyze every interaction, eliminating manual work and increasing accuracy.
100% Coverage, Not Sampling
While Scorebuddy samples interactions, Oversai monitors every single conversation, ensuring comprehensive quality insights.
Real-time Insights
Get quality insights instantly as interactions happen. No waiting for manual reviews or delayed batch processing.
Integrated Voice of Customer
Built-in sentiment analysis and customer feedback analytics. No need for separate tools or additional costs like with Scorebuddy.
Monitor AI Agents Too
Modern contact centers use AI agents. Oversai monitors both AI and human agents—Scorebuddy focuses on traditional human-only workflows.
Better Value
More advanced features at competitive pricing. Oversai offers better ROI with comprehensive QA capabilities.
Ready to Switch from Scorebuddy?
Join contact centers that switched from Scorebuddy to Oversai. Get 100% interaction coverage, AI-powered automation, and integrated voice of customer analytics—all in one platform.
Dedicated support to migrate from Scorebuddy seamlessly
Get up and running quickly with expert setup support
Expert onboarding and ongoing support included
Other QA Platform Alternatives
Compare Oversai with other legacy QA platforms
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Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.