Observability Product
Monitoring
Centralize your quality, sentiment, and operational metrics in one place. Configure healthy thresholds, detect risk early, and keep CX operations on track.
Unified Monitor Dashboard
See all configured monitors in one view across quality, sentiment, and operational KPIs.
Threshold-Based Alerts
Set healthy ranges and get notified when metrics enter risk zones.
Proactive Operations
Catch performance drift early and act before customer impact compounds.
Monitor all your metrics at a glance
View configured monitors in one dashboard and instantly identify healthy, risky, and critical zones. Keep CX leaders and ops teams aligned around one source of truth.
Configure monitors for proactive operations
Select the metrics that matter, set thresholds for healthy performance, and route alerts to the right teams so issues are addressed quickly.
- • Select key quality, compliance, and outcome metrics
- • Define healthy ranges by channel, queue, or team
- • Trigger alerts when performance drifts
- • Prioritize action before customer impact escalates
Need deeper coaching and performance views?
Combine Monitoring with Agent Performance to connect alerts with coaching, quality trends, and improvement plans.
Explore Agent Performance →Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.
- 30-min demo
- See 100% coverage
- Get ROI estimate