One dashboard.
All your metrics.
Create a unified metrics dashboard that centralizes KPIs like AHT, FCR, SLA, and more from various platforms and sources, plus Oversai-calculated metrics like QA Score and Sentiment—all in one place for your agents and teams. Build the dashboard for metrics you need to monitor operations effectively.
Metrics scattered across multiple tools
Your KPIs live in different places—your CRM, customer service platforms, spreadsheets, and other tools. Your team wastes time switching between dashboards, and you never get a complete picture of your operations.
- Time wasted switching between multiple dashboards
- Incomplete view of operational performance
- No single source of truth for metrics
- Difficulty correlating metrics from different sources
- Delayed decision-making due to fragmented data
One unified dashboard for everything
Observability centralizes all your KPIs—from various platforms and Oversai-calculated metrics—into one dashboard. Your team gets a complete, real-time view of operations in one place.
- All metrics in one centralized dashboard
- Real-time updates from multiple sources
- Oversai-calculated metrics alongside platform KPIs
- Proactive monitoring with configurable thresholds
- Instant visibility into operational health
Everything you need in one metrics dashboard
Our Monitoring product is separate from AI Processes. It centralizes KPIs from different sources and Oversai-calculated metrics like QA Score and Sentiment, all in one unified dashboard for your agents and teams. Build the dashboard for metrics that gives you complete operational visibility.
Centralized KPI Dashboard
Bring together KPIs like AHT, FCR, SLA, and more from different sources into one unified dashboard. No more switching between tools.
Multi-Source Integration
Connect metrics from various platforms, plus Oversai-calculated metrics like QA Score and Sentiment, all in one place.
Configurable Monitors
Set healthy thresholds for each KPI or metric. Get a clear, proactive view of your operation with monitors that track what matters.
Proactive Alerts
Get notified as soon as any metric enters a "risky" zone. Alerts tied to monitors help you address issues before they escalate.
Oversai-Calculated Metrics
Access metrics calculated by Oversai like QA Score, Sentiment, and more alongside your existing KPIs from other platforms.
Team & Agent Dashboards
Provide your agents and teams with a centralized view of all relevant metrics and KPIs in one place, accessible to everyone who needs it.
See your operations at a glance
Our centralized dashboard brings together KPIs from multiple sources, giving you a complete, real-time view of your operations in one place.
All your KPIs in one dashboard
Monitor all your KPIs—from AHT and FCR to SLA and beyond—alongside Oversai-calculated metrics like QA Score and Sentiment. Everything you need to understand your operations is in one centralized view, updated in real-time.
Connect CRMs, customer service platforms, and other tools seamlessly
See changes as they happen across all your metrics
QA Score, Sentiment, and more alongside platform KPIs
Comprehensive metrics analysis
Dive deeper into your operational data with detailed breakdowns and comparisons. See how metrics from different sources relate to each other and get insights that help you make informed decisions faster.
Granular views of each metric and KPI
Compare and correlate metrics from different platforms
Spot patterns and opportunities across all your data
Configure monitors for proactive operations
Within Observability, you can configure what we call "monitors," where you can bring in those KPIs or calculated metrics, set healthy thresholds for each one, and get a clear, proactive view of your operation.
Monitor all your metrics at a glance
View all your configured monitors in one place. See at a glance which metrics are healthy, which are approaching thresholds, and which need immediate attention. Receive alerts when any metric enters a "risky" zone.
Visual indicators show which metrics are healthy, at risk, or need attention
Identify issues before they become problems with threshold-based monitoring
All monitors in one dashboard for complete operational visibility
Configure monitors for proactive operations
Set up monitors for any KPI or metric you want to track. Define healthy thresholds for each one, and get instant visibility into which metrics are performing well and which need attention.
Select Metrics
Choose KPIs or calculated metrics from any source—various platforms or Oversai-calculated metrics.
Set Thresholds
Define healthy ranges for each metric. Set upper and lower bounds that indicate optimal performance.
Monitor Status
Get a clear, proactive view of your operation. See which metrics are healthy and which need attention.
Alerts
Get notified when metrics enter risky zones. Proactive alerts help you address issues before they escalate.
Transform how you monitor operations
Centralize all your operational metrics and get a clear, proactive view of your entire operation.
Unified Operations View
Bring together KPIs from various platforms and Oversai-calculated metrics into one dashboard. Eliminate the need to switch between multiple tools and get a complete picture of your operations instantly.
- Multi-source data aggregation
- Real-time metric updates
- Centralized team access
Proactive Risk Management
Configure monitors with healthy thresholds for each metric. Get a clear view of operational health and receive alerts when any metric enters a risky zone—allowing you to address issues before they impact your business.
- Custom threshold configuration
- Proactive issue identification
- Alert notifications
Transform how you monitor operations
See the impact of centralizing all your operational metrics in one place.
Save Time
Eliminate the need to switch between multiple dashboards. Get all your metrics in one place and save hours every week.
Make Better Decisions
Get a complete picture of your operations with all metrics in one view. Make data-driven decisions faster with complete context.
Proactive Monitoring
Configure monitors with healthy thresholds and get alerts when metrics enter risky zones. Address issues before they impact your business.
Team Alignment
Give your entire team access to the same metrics. Everyone works from the same data, ensuring alignment and clarity.
Real-Time Insights
See changes as they happen. All metrics update in real-time, so you always have the latest view of your operations.
Single Source of Truth
One dashboard, one source of truth. Eliminate confusion from conflicting metrics across different tools.
Additional Monitoring Features
Powerful features that work together to provide complete visibility into your operations
AI Metrics
Turn qualitative observations into quantitative metrics using AI prompts
Use natural language prompts to define and track custom metrics from conversations and interactions. AI analyzes qualitative data—like empathy, professionalism, or problem-solving approach—and converts them into quantifiable scores you can monitor over time. Define what quality means to your business in plain language, and let AI measure it consistently across all interactions.
Key Features
- Define metrics with natural language prompts
- Convert qualitative data into quantitative scores
- Track custom quality dimensions over time
- Real-time metric calculation and dashboards
- No-code metric configuration
Auto QA
Analyze up to 100% of interactions with AI-powered quality assurance
Automatically evaluate interactions against your quality standards, compliance requirements, and best practices. Choose the volume that fits your budget—from a sample to 100% coverage. Auto QA scales to analyze every interaction or focus on specific segments, giving you complete control over coverage and costs. Get instant feedback on agent performance with detailed scoring across accuracy, empathy, resolution, and adherence to guidelines.
Key Features
- Analyze up to 100% of interactions
- Choose volume based on your budget
- Automated quality scoring at scale
- Custom evaluation criteria
- Real-time feedback and alerts
Voice of Customer
Sentiment analysis and customer feedback tracking in real-time
Understand customer sentiment and satisfaction at scale. Analyze conversations in real-time to detect frustration, identify pain points, and measure overall customer experience. Track sentiment trends, correlate with agent performance, and proactively address issues before they escalate.
Key Features
- Real-time sentiment detection
- Emotion classification
- Customer satisfaction scoring
- Trend analysis and forecasting
- Integration with feedback systems
Advanced Analytics
Deep insights with predictive analytics and comprehensive reporting
Unlock powerful insights with AI-driven analytics that go beyond surface-level metrics. Analyze patterns across conversations, predict future trends, and identify opportunities for optimization. Generate comprehensive reports, drill down into specific time periods or agent performance, and make data-driven decisions with confidence.
Key Features
- Predictive analytics and forecasting
- Multi-dimensional data analysis
- Custom report generation
- Historical trend comparison
- Automated insight generation
Ready to centralize your operational metrics?
Start bringing together KPIs from all your sources into one unified dashboard and get a clear, proactive view of your operations.