A better future for QA and VoC is becoming possible.

Proven in modern CX

At Playvox, we learned how large CX teams operate at scale.

Oversai applies those lessons to the AI era with a new generation of customers: better QA, stronger Voice of the Customer, and clearer control as human and AI-led operations grow together. The Playvox journey included teams at brands like Nubank, Meta, Dropbox, Delivery Hero, Just Eat, DraftKings, Foodpanda, Roblox, Chime, SoFi, Spotify, and Electronic Arts.

• 
  Nubank
• 
  Meta
• 
  Dropbox
• 
  Delivery Hero
• 
  Just Eat
• 
  DraftKings
• 
  Foodpanda
• 
  Roblox
• 
  Chime
• 
  SoFi
• 
  Spotify
• 
  Electronic Arts

Our story

What comes next for CX leaders.

The next chapter is not about piling on more software. It is about giving leaders a better way to understand customer experience, coach teams, and use AI to raise the standard of service.

1. 012012

   Playvox was founded

   Playvox was founded to modernize quality assurance and workforce operations for customer-facing teams.

2. 022021

   The category scaled

   The category had clearly become mission-critical, but many CX teams were still relying on sampled QA, manual reviews, and disconnected customer feedback.

3. 032024

   Playvox became part of NICE

   When Playvox became part of NICE, it underscored how much the market was consolidating just as AI was changing what CX leaders needed from their systems.

4. 04Today

   Oversai is the next chapter

   Oversai was built for the next chapter: automated QA, continuous VoC, observability, and quality management for both human and AI agents.

What we build

What the next chapter looks like.

A system where every interaction becomes a source of quality insight, customer understanding, and operational improvement in one place.

• Operations Intelligence

  A clearer view of customers, work, systems, and outcomes so leaders can act faster and with more confidence.

  Explore OI →
  →

• Observability

  Track quality, customer signals, and AI agent behavior in production without waiting for audits or escalations.

  Explore Observability →
  →

• Omnichannel

  Run AI-powered QA, Voice of the Customer, and observability across voice, chat, email, and digital conversations in one omnichannel layer.

  Explore Omnichannel QA →
  →

From QA to Observability

QA is the starting point. Observability is what it becomes next.

Oversai does not see observability as a separate category from QA. It is what happens when every interaction can be understood in context, connected to customer voice, and turned into action across the operation.

See the Intelligence Funnel →

Built from experience

What modern QA and VoC should make possible.

Across support, service, BPO, and revenue operations, the opportunity is the same: less manual review, more visibility, faster coaching, and stronger customer understanding as AI becomes part of the operation.

1. 01

   Every interaction can become a learning signal

   AI makes it possible to understand quality across the full operation, so teams can learn from every conversation instead of a narrow sample.

2. 02

   Voice of the customer can be continuous

   Customer feedback no longer has to depend on surveys alone. Leaders can see what customers are saying in real time across day-to-day interactions.

3. 03

   AI can expand capacity without removing control

   As AI agents take on more work, leaders can keep visibility into quality, compliance, escalation behavior, and customer outcomes.

4. 04

   Quality can connect directly to business outcomes

   QA, VoC, compliance, and operational results can live in one system, making it easier to improve experience and performance at the same time.

FAQ

Common questions about Oversai.