Switch from Klaus/Zendesk QA.
Platform Agnostic QA
While Klaus is tied to Zendesk and samples interactions, Oversai works with any platform and monitors every conversation with AI-powered QA and integrated VoC. Better flexibility, better value.
Why Switch from Zendesk QA / Klaus to Oversai?
Here's what Oversai offers that Klaus/Zendesk QA doesn't:
Tied to Zendesk Only
Klaus only works with Zendesk. If you use other platforms or multi-platform setups, you're out of luck.
Sample-Based Coverage
Zendesk QA/Klaus samples interactions, typically reviewing only 5-10%. Most quality issues go unnoticed.
Delayed Processing
Klaus processes interactions with delays. You're always reacting to yesterday's problems, not preventing today's issues.
Limited AI Agent Support
Klaus focuses primarily on human agents. As AI agents handle more conversations, you're blind to their quality.
Oversai vs Zendesk QA / Klaus: The Numbers Don't Lie
See how Oversai outperforms Klaus/Zendesk QA across every critical metric
| Feature | Zendesk QA / Klaus | Oversai |
|---|---|---|
| Interaction Coverage | Sample-based (5-10%) Missing most interactions | 100% Coverage Every interaction analyzed |
| Platform Support | Zendesk only Platform locked | Universal Works with any platform |
| AI Agent Monitoring | Limited Human agents focus | Full Support AI + Human agents |
| Quality Analysis Speed | Delayed processing Hours to days | Real-time AI-powered instant analysis |
| Voice of Customer | Separate integration Additional cost required | Integrated Built-in sentiment analysis |
| Pricing | Per-seat pricing High costs | Competitive Transparent, better value |
Join Companies That Switched from Klaus/Zendesk QA
Real results from real customers
From sample-based to comprehensive monitoring
Eliminated manual QA processes
Real-time vs. delayed insights
"The Oversai team brings together three key pillars that make their solution highly recommended. First, they have solid experience and a deep understanding of QA processes within customer service operations. Second, they have strong technological expertise and are building their solution on a foundation we believe will be truly disruptive—one that could redefine roles like QA analysts in just a few years."
Mateo Figueroa
Solu - Customer Service Operations
Why Oversai Wins Over Zendesk QA / Klaus
Platform Agnostic
Oversai works with any contact center platform, not just Zendesk. Klaus is tied to Zendesk, limiting your flexibility.
100% Coverage, Not 5-10%
While Klaus samples interactions, Oversai monitors every single conversation. No blind spots. Complete visibility into quality.
Real-time AI Analysis
Get quality insights instantly as interactions happen. No waiting for delayed processing or batch cycles.
AI Agent Support
Oversai monitors both AI and human agents. Klaus focuses primarily on human agent interactions.
Integrated Voice of Customer
Built-in sentiment analysis and customer feedback analytics. No need for separate integrations like with Klaus.
Better Pricing Model
More competitive pricing with transparent costs. No per-seat limitations or hidden fees like Klaus.
Ready to Switch from Klaus/Zendesk QA?
Join contact centers that switched to Oversai. Get 100% interaction coverage, platform-agnostic QA, and integrated voice of customer analytics—all in one platform.
Dedicated support to migrate from Klaus/Zendesk QA seamlessly
Get up and running quickly with expert setup support
Expert onboarding and ongoing support included
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