Software Solutions
Scale software support operations with AI automation, unified omnichannel platform, and data-driven customer insights.
70%
Ticket reduction
24/7
Global support
Real-time
Feedback analysis
Key Challenges
•Scaling support as user base grows
•Managing technical support tickets efficiently
•Providing 24/7 support across time zones
•Tracking product feedback and feature requests
•Reducing churn through proactive engagement
Solutions
Omnichannel Platform
Unify support across email, chat, in-app messaging, and community forums with complete customer context.
Use Cases
- •Unified support across all channels
- •Integration with product analytics
- •Community forum management
- •Technical support ticket routing
Benefits
- •Complete customer journey visibility
- •Integration with product data
- •Faster resolution with context
- •Seamless channel switching
AI Agents
Automate technical support, feature documentation, and onboarding with intelligent, context-aware responses.
Use Cases
- •Technical support automation
- •Product documentation and FAQs
- •Onboarding and setup assistance
- •Feature request collection and routing
Benefits
- •70% reduction in support tickets
- •Instant responses to technical questions
- •24/7 availability across time zones
- •Continuous learning from interactions
Quality & Voice of Customer
Analyze support interactions to identify product issues, track satisfaction, and prioritize feature development.
Use Cases
- •Product feedback analysis
- •Support quality monitoring
- •Customer satisfaction tracking
- •Feature request prioritization
Benefits
- •Data-driven product decisions
- •Proactive issue identification
- •Customer satisfaction insights
- •Support team performance optimization
Ready to transform your software operations?
See how Oversai's platform can help solve your specific challenges and improve operational efficiency.
TRANSFORM YOUR OPERATIONS
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.