AutoQA and VoC, on one platform.
One platform observes every interaction. You score quality, hear customers and act on both from the same place, with a human in command.
Observe everything. Then act on it.
Observe + Act
Both halves
Signal and work live in the same system.
Oversight
You stay in command
Every automated action is observable, reversible and explainable.
One system
Not a stack of point tools
Same data, same evidence, same controls.
Two pillars.
Pillar 1 · Observe
Intelligence Funnel
Every call, chat, email and message, captured and understood.
- AutoQAScores every human and AI interaction against your scorecard.
- VoCTurns conversations into sentiment, themes and churn signals.
Pillar 2 · Act
System of Action
Agents turn signals into work, within the guardrails you set.
Explore AI agentsCX
Resolve tickets, summarise cases, follow up after calls.
Sales
Brief reps and draft follow-ups from real conversations.
Success
Spot churn risk early and trigger save plays.
Product
Send recurring friction to the backlog, with evidence.
Operations
Run quality, staffing and routing on live signal.
Finance & Legal
Catch compliance risk and revenue leakage early.
Above both pillars
Control Tower keeps you in command.
Approvals, guardrails, an action log and a live feed, in one place.
See Control TowerQuestions
In short
The Oversai platform is the shared foundation behind AutoQA and VoC. The Intelligence Funnel observes every interaction, the System of Action turns signals into work, and Control Tower keeps humans in command.
How is the Oversai platform different from a contact center suite?
Contact center suites are built to route work to humans. Oversai is built to observe every conversation and let autonomous agents act on what they find, with humans in oversight rather than execution.
Do I need both pillars to get value?
No. Teams often start with the Intelligence Funnel for coverage and QA, then layer in the System of Action as autonomy expands. Both pillars are designed to work alone and become more powerful together.
Where does Control Tower sit?
Control Tower is the human oversight surface above both pillars. It is where leaders see what is happening, what is being done about it, and govern which autonomous actions can execute.
What kind of work can the System of Action take?
It depends on the guardrails you set in Control Tower. Common work includes ticket resolution, case summaries, follow-up drafting, CRM updates, escalation routing, briefings, and compliance flagging across CX, Sales, Success, Product, Operations, Finance, and Legal.
Read more: Control Tower · Intelligence Funnel · AI agents · AutoQA · Voice of Customer