AutoQA

Score 100% of AI agent conversations across Fin, Ada, Sierra, Decagon, and custom bots. Catch hallucinations, brand-safety issues, and policy violations — with Voice of Customer and real-time sentiment across WhatsApp, chat, email, voice, and tickets.

Book a Demo →Explore AutoQA

What QA for AI Agents Catches

Oversai scores every AI reply — catching hallucinations, policy breaches, and sentiment drops across every channel.

AI Response Quality

Hallucinations, accuracy, and brand safety

✓Detect factual hallucinations against your knowledge base

✓Flag off-brand or unsafe replies before they ship

✓Score greeting, resolution, empathy, and tone

Platforms Monitored

FinAdaSierraDecagonCustom bots

Compliance & Sentiment

Policy enforcement and customer signals

✓Detect GDPR, PCI, HIPAA, and policy violations automatically

✓Real-time sentiment alerts on frustration and churn signals

✓Voice of Customer themes across every AI channel

Channels Covered

WhatsAppEmailVoiceWebChatTickets

Grounded in Your Business Data

Connect your CRM, ERP, and knowledge base so AutoQA can compare every AI reply against the source of truth — detecting hallucinations and off-policy answers instantly.

CRM Data

Customer history

ERP Data

Operations & inventory

E-commerce

Purchase behavior

WMS

Stock & fulfillment

The Result

100% AI Conversation Coverage

Every reply scored. Hallucinations caught. Compliance enforced.

Sentiment-Triggered Escalation

The moment sentiment drops or an AI agent goes off-policy, Oversai escalates the conversation to a human with full QA context.

Frustration & Churn Alerts

Real-time sentiment analysis flags conversations where customers are escalating, mentioning cancellation, or showing churn intent — and alerts supervisors before CSAT collapses.

Scorecards Piped Into Your Helpdesk

Every scored AI conversation — with failure reasons and VoC themes — flows into your existing helpdesk or Oversai Omnichannel so your team can act on QA findings immediately.

How to Deploy QA for AI Agents

Start monitoring every AI conversation in 4 simple steps — no replatforming required.

Connect Your AI Agents & Data

Plug Fin, Ada, Sierra, Decagon, or custom bots into Oversai alongside your CRM, help desk, and knowledge base — so AutoQA has the full context to grade every reply.

Define Your QA Scorecard

Configure scorecards for hallucinations, brand safety, empathy, resolution, and compliance (GDPR, PCI, HIPAA). Tune weights and thresholds for each AI agent.

Score 100% Across Channels

AutoQA runs on every AI conversation across WhatsApp, chat, email, voice, and tickets — no sampling. Real-time sentiment and VoC themes roll up into one omnichannel dashboard.

Close the Loop with VoC

Feed failure reasons, VoC themes, and sentiment signals back into prompt tuning and training data. Use AI Agent Quality Assurance to lift accuracy week-over-week while staying on-brand and on-policy.

Monitor AI agent quality and performance with specialized AI QA

Ready to QA Every AI Conversation?

Join teams using Oversai to monitor Fin, Ada, Sierra, Decagon, and custom AI agents — with AutoQA, Voice of Customer, and real-time sentiment on 100% of conversations.