Quality automation and coaching
Customer sentiment and feedback
Monitoring and visibility layer
Complete customer profiles and next-best actions
Customer intelligence platform · every conversation
Oversai is a conversation-native customer intelligence platform that connects CRM, ERP, billing, product, and every conversation into one living profile—then tells your teams who needs attention, why, and what to do next.
For CX, service, retention, quality, and operations teams.
Daniela Ruiz
customer
4 related contacts
in 9 days
Negative sentiment
down 48 pts in 30 days
82% churn risk
attention needed
A customer story, reconstructed
Follow one unresolved roaming credit from fragmented service interactions to a clear, evidence-backed recovery plan.
Start with a name, phone number, email, account, or case. Oversai resolves the customer across systems and conversations, then shows how sentiment moved from positive to negative—and what caused the change.
Daniela moved between WhatsApp, voice, billing, and an AI agent. Each interaction looked separate. Oversai recognized the repeated issue, connected the case IDs, and showed where context stopped moving with the customer.
QA is no longer an isolated score on an agent record. Oversai connects empathy, ownership, resolution quality, compliance, and coaching back to the customer who experienced them.
Oversai combines the customer history, open promises, QA evidence, risk signals, and your approval policies to recommend the next move—then makes ownership explicit.
What would your teams see if every ticket, call, payment, promise, and QA result belonged to the same customer story?
Operational impact
Prioritize relationships by what happened, not only by segments or survey responses.
Carry context, open promises, and ownership across channels and teams.
Connect agent and AI-agent behavior to effort, churn, resolution, and loyalty.
Move from dashboards and disconnected tickets to one operational customer story.
Built for trust
Customer Intelligence should make decisions easier to inspect—not harder to explain.
Every conclusion can be traced to the interaction, field, event, or policy that supports it.
Sensitive decisions can require review, calibration, or approval before anything changes.
Configure what can execute automatically, what needs approval, and what remains advisory.
Common questions
Oversai is a customer intelligence platform. It can enrich the CDP, CRM, warehouse, and ERP you already use with conversation-derived context, then progressively take on profile, segmentation, governance, and activation capabilities as teams consolidate their customer data stack.
Oversai analyzes conversation meaning, customer identity, case relationships, promises, outcomes, and timing across channels. That makes it possible to recognize when multiple contacts are part of the same unresolved journey.
Yes. Summaries, customer signals, QA findings, and recommended actions retain their supporting evidence and source lineage.
Only within the guardrails you define. An action can execute automatically, require human approval, or remain a recommendation for the team.
See how Oversai connects your customer data, conversations, quality signals, and next actions in one workflow.