01
Fragmented visibility
Quality, sentiment, monitoring, and agent activity in separate tools. Leaders piece together a picture from screenshots.
Control Tower
Every conversation.
Every signal.
Every action.
One command surface for your CX operation — and the autonomous agents inside it.
Control Tower unifies Observability, AutoQA, Voice of Customer, and the System of Action so leaders can see every conversation, every signal, and govern every autonomous action — in real time.
Live
Control Tower
Live feed
Quality
Signals
Action log
Guardrails
Coaching
Pillars
· Observability
· AutoQA
· VoC
· System of Action
Unified Live Feed
All channels · streaming
VoiceChatEmailMsg
VoiceFrustration spike — billing dispute escalated to agent supervisor.72
ChatRefund issued by System of Action · policy match: standard.94
EmailChurn signal detected — account flagged for Success outreach.68
VoiceCompliance breach: disclosure missing. Coaching action assigned.54
ChatAutoQA score 96 · empathy and resolution both above target.96
Conversations / hr
12,480
Avg AutoQA score
88.4
Agent actions today
3,217
Unifies four pillars
SeeObservability
ScoreAutoQA
UnderstandVoC
ActSystem of Action
The problem
Drowning in dashboards. Blind to autonomy.
QA in one tool. Sentiment in another. Monitoring somewhere else. And now AI agents taking action across the org — with no central view of what is happening or what is being done about it.
02
Autonomy without oversight
AI agents take action across the enterprise, but there is no central place to see what they did or why.
03
Signals without owners
A sentiment spike or compliance breach gets noticed in one tool, but the action lives in another. Things fall between systems.
04
Reporting, not operating
Dashboards show what happened. Leaders need a surface they can run the team from, with the controls to act in real time.
What it is
The unified operating surface on top of Oversai.
Not a fifth product. The surface where every interaction monitored, every score, every customer signal, and every autonomous action converge — for the human operator.
Oversight surface
Control Tower
Unifies
See
Observability
Score
AutoQA
Understand
VoC
Act
System of Action
Capabilities
Six surfaces. One cockpit.
Each capability is a window into a different pillar. Together they give CX leaders a single place to see, decide, and act.
01
Unified Live Feed
Every conversation streaming in real time. Filter by channel, team, agent, or sentiment.
02
Quality at a Glance
AutoQA scores rolled up by team, agent, queue, or topic. Drill from a trend to a single interaction in two clicks.
03
Customer Signal Stream
VoC sentiment, friction points, churn risk, and emerging themes surfaced as they happen.
04
Action Log
Every action taken by every agent in the System of Action — fully auditable. Who did what, why, on what evidence.
05
Approvals & Guardrails
Decide which agent actions auto-execute, which require human approval, and which are off-limits. Set the perimeter for autonomy.
06
Coaching & Priorities
High-risk interactions, compliance breaches, sentiment spikes, and coaching opportunities routed to the right person automatically.
Trust
Autonomy with accountability.
As agents take more action across the enterprise, governance matters more, not less. Every decision observable, reversible, explainable. Agents move fast. You stay in command.
Observable
Every action surfaces in the log as it happens.
Reversible
Roll back decisions that should not have shipped.
Explainable
See the evidence the agent acted on — every time.
Summary: Control Tower
Oversai Control Tower is the unified command surface for CX leaders. It brings Observability, AutoQA, VoC, and the System of Action into one operating view, so teams can see every conversation, every signal, and every autonomous action in real time.
- Unified surface across the four Oversai pillars
- Live feed of every conversation across voice and digital
- AutoQA scores and VoC signals in the same view
- Full audit log of every autonomous agent action
- Approval policies and guardrails for safe autonomy
Who runs it
One tower. Four operators.
Control Tower is built for the people running the CX operation — and the leaders accountable for autonomous work across the enterprise.
CX Leaders
Run the entire operation from one view. Quality, sentiment, volume, and agent actions in real time.
QA Managers
Move from scorecard to coaching action without leaving the Tower.
VoC & Insights Teams
Spot emerging themes the moment they appear in conversations.
Operations & Compliance
Govern every autonomous action with full audit, approval, and policy controls.
Overview
How leaders use Control Tower
A practical overview of where Control Tower fits, what it changes, and how CX leaders operate from a single view.
What does Control Tower do that a dashboard does not?
Control Tower is an operating surface, not a reporting view. It unifies live conversations, quality scores, customer signals, and autonomous agent actions in one place so leaders can run the operation, not just measure it.
How does Control Tower keep AI agents accountable?
Every action an agent takes is logged, attributable, and reversible. Approval policies decide what auto-executes and what needs human sign-off, so autonomy expands without losing oversight.
Do I need all four pillars to use Control Tower?
Control Tower becomes more useful as more pillars are connected, but it works with any combination. Teams typically start with Observability and AutoQA, then layer in VoC and the System of Action.
Where does Control Tower sit in the Oversai platform?
Control Tower sits above the four pillars as the unifying surface. It is not a separate product — it is where Observability, AutoQA, VoC, and the System of Action converge for the human operator.
The platform
The pillars Control Tower unifies.
Intelligence Funnel
How Oversai turns raw interactions into quality signals, customer voice, alerts, and coaching actions.
See the funnelAutoQA Platform
Score quality automatically across human and AI interactions and shorten coaching loops.
Explore AutoQAVoice of Customer
Capture sentiment, recurring themes, and friction from 100% of conversations.
Explore VoCObservability
See every interaction across voice, chat, email, and messaging in one operating layer.
Explore ObservabilityFrom one tower
See everything. Govern everything.
One surface for every conversation, every signal, and every autonomous action.