Omnichannel QA for AI Agents & VoC
Score 100% of AI agent conversations across every channel. Catch hallucinations, extract Voice of Customer, and monitor sentiment in real-time — one platform for chat, voice, email, and WhatsApp.
Oversai's Omnichannel QA for AI Agents & VoC platform gives you full visibility into every AI agent conversation across chat, voice, email, and WhatsApp. AutoQA scores every interaction against your quality scorecard, Voice of Customer surfaces topics and churn signals, and real-time sentiment analysis flags frustration before it hits CSAT. Works with Intercom Fin, Ada, Sierra, Decagon, and custom AI agents — unified with human-agent QA in one dashboard.
100%
Conversations scored
Real-time
Sentiment & VoC
Omnichannel
QA coverage
Key Features
- AutoQA scoring for AI agents across every channel
- Hallucination, grounding, and brand-safety detection
- Voice of Customer themes and topic analysis
- Real-time sentiment and churn-risk alerts
- Unified QA for human and AI agents in one view
Key Benefits
- Catch hallucinations and policy breaches before customers see them
- Score 100% of interactions instead of sampling 2%
- Surface product feedback and churn signals automatically
- Trigger real-time escalations on sentiment drops
- Prove AI agent ROI with unified QA dashboards
Ready to transform your omnichannel qa for ai agents & voc operations?
Join thousands of organizations who have streamlined their processes, reduced costs, and improved operational efficiency with Oversai.
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What you'll see:
- 30-min demo
- See 100% coverage
- Get ROI estimate