Quality & Voice of Customer
Analyze 100% of human and AI agent interactions to identify issues before they escalate, improving satisfaction scores by 85% with actionable quality insights.
Oversai's Quality & Voice of Customer solution transforms how you understand and improve the quality of customer interactions across both human and AI agents. By analyzing 100% of calls, chats, and emails, our platform identifies patterns, sentiment, and key drivers of customer satisfaction to deliver actionable insights in real-time.
85%
Accurate scoring
100%
Interaction coverage
Real-time
AI Observability
oversai.com/products/quality-voice-of-customer
Key Features
- AI-powered quality scoring for human and AI agents
- Specialized QA for Conversational AI Agents and LLMs
- Sentiment analysis to understand customer emotions
- Automatic detection of hallucinations and compliance risks
- Topic analysis to identify common questions and issues
Key Benefits
- Ensure AI agent accuracy and prevent hallucinations
- Monitor 100% of interactions instead of just random samples
- Improve quality scores by up to 85% through targeted coaching
- Identify and resolve customer issues before they escalate
- Ensure regulatory compliance for both human and AI interactions
Ready to transform your quality & voice of customer operations?
Join thousands of organizations who have streamlined their processes, reduced costs, and improved operational efficiency with Oversai.
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What you'll see:
- 30-min demo
- See 100% coverage
- Get ROI estimate