Oversai Launches Omnichannel Platform: One Inbox for WhatsApp, Phone, Email, SMS, and Chat
Today, we are launching Oversai Omnichannel, a platform that brings all customer conversations into one place: phone, WhatsApp, email, SMS, and web chat. Everything in a single inbox.
Unlike legacy vendors trying to add AI to old systems, we built Oversai from the ground up for the AI era.
"Oversai was born post-ChatGPT," says Oscar Giraldo, CEO of Oversai. "We built the data foundation from day one. Everyone has the same AI models; what matters is how you connect your business data."
The Problem
Most businesses juggle multiple platforms: one for phone, another for WhatsApp, another for email. Each channel loses context. Most AI chatbots can only talk, they can't access your real business data.
The Solution
Oversai Omnichannel brings everything into one inbox. The AI can actually act, not just talk.
"AI agents need access to everything, from inventory to customer systems," Giraldo explains. "That's the difference between AI that talks and AI that acts."
When a customer asks "Where's my order?" the AI knows the answer because it's connected to your real business systems.
Key Features
- Unified Inbox: All channels in one place
- AI That Acts: Connected to your business data (inventory, orders, CRM)
- Business Ontology: Understands how your business connects
- 200+ Integrations: Works with your existing tools
- Outbound Capabilities: Proactive engagement across all channels
Business Impact
Early adopters are seeing:
- 75% reduction in support costs
- 60% faster response times
- 90% increase in agent productivity
- 50% lower platform fees
Built for the AI Era, Not Retrofitted
While legacy vendors like Zendesk, HubSpot, Salesforce, and Kustomer are trying to add AI to platforms built years ago, Oversai was designed from day one for the AI era.
The difference:
Legacy platforms (Zendesk, HubSpot, Salesforce, Kustomer):
- Built before AI existed
- Adding AI features to old architectures
- Complex integrations that don't understand business context
- Expensive enterprise pricing
- Slow to innovate
- Built post-ChatGPT with AI at the core
- Business ontology that understands your data connections
- AI agents that act, not just talk
- Affordable pricing for growing businesses
- Fast innovation from an AI-native team
Why Oversai
"A small AI-native team can do more with less," Giraldo says. "That means lower prices and faster updates. Why pay millions when a smarter platform does it better?"
Companies using AI built into their systems see 30% to 50% faster processes. Companies trying to add AI to old systems are falling behind.
Getting Started
Oversai Omnichannel is available now. Book a demo to see how it can unify your channels, reduce churn, and increase revenue.
"At the end of the day, you want everything connected," Giraldo says. "One system that understands your business and powers everything. Now is the time to build that, not try to fix old systems."