Better Than Solidroad.
QA + VoC + Omnichannel
While Solidroad focuses on QA and training, Oversai monitors every conversation with AI-powered real-time analysis, integrated voice of customer analytics, and comprehensive omnichannel support. Complete platform, complete insights.
Why Choose Oversai Over Solidroad?
Here's what makes Oversai the better alternative:
No Voice of Customer Analytics
Solidroad doesn't include integrated voice of customer insights, leaving you without sentiment analysis and customer feedback trends.
Limited Platform Integration
Solidroad has specific integration requirements. Oversai works universally with any contact center platform, providing more flexibility.
Startup-Level Security & Reliability
As a newer startup, Solidroad lacks enterprise-grade security certifications and proven reliability track record that enterprises require for critical operations.
Missing Advanced Analytics
While Solidroad provides QA and training, Oversai adds comprehensive analytics including sentiment trends, customer experience insights, and predictive quality metrics.
Less Comprehensive Omnichannel
Oversai offers more advanced omnichannel support with unified analytics across voice, chat, email, video, and social media in one platform.
Oversai vs Solidroad: Platform Comparison
See how Oversai enhances what Solidroad offers with additional capabilities
| Feature | Solidroad | Oversai |
|---|---|---|
| Interaction Coverage | 100% Coverage Reviews all interactions | 100% Coverage Plus integrated VoC analytics |
| Voice of Customer Analytics | Not Available No sentiment analysis | Integrated Built-in sentiment & feedback |
| Training Simulations | Available Custom training scenarios | Advanced AI-powered with real-time feedback |
| Quality Analysis Speed | Available Quality analysis | Real-time AI-powered instant analysis |
| AI Agent Monitoring | Available AI and human agents | Full Support AI + Human agents unified |
| Channel Support | Multiple channels Phone, chat, email, video | Full Omnichannel Voice, chat, email, video, social |
| Platform Integration | Specific integrations Requires specific platforms | Universal Works with any platform |
| Enterprise Security & Reliability | Startup-level security Basic measures, unproven reliability | SOC 2 Type II Certified Enterprise-grade security & proven reliability |
"Oversai QA positions itself as a powerful tool for customer service teams. The most valued aspect is that Oversai allows for the analysis of 100% of customer interactions thanks to its AI, saving hours of manual review and enabling the auditing of hundreds of additional tickets."
Fernando C.
Quality and Customer Experience Analyst, eCommerce
Mid-Market (51-1000 employees)
"AI — From conversation to data, from data to action, from action to good results. Thanks to its artificial intelligence suite, it turns 100% of customer interactions into valuable data, performing automatic quality analysis and real-time emotion detection."
Sabrina N.
Training and Quality Coordinator
Mid-Market (51-1000 employees)
"The platform is very effective, saves significant time by reducing manual processes, and delivers visible results. I also value the professionalism and support of the Oversai team."
Verified User
Financial Services
Mid-Market (51-1000 employees)
"The AI functionality has allowed us to score hundreds more tickets than our manual QA agent was whilst giving us valuable insight into the services we were providing."
Verified User
Health, Wellness and Fitness
Trusted by Industry Leaders
"The Oversai team brings together three key pillars that make their solution highly recommended. First, they have solid experience and a deep understanding of QA processes within customer service operations. Second, they have strong technological expertise and are building their solution on a foundation we believe will be truly disruptive—one that could redefine roles like QA analysts in just a few years."
Why Oversai Wins Over Solidroad
Integrated Voice of Customer
Oversai adds integrated VoC analytics that Solidroad doesn't offer. Understand sentiment, feedback trends, and customer experience alongside quality metrics.
Real-time AI Analysis
Get quality insights instantly as interactions happen. Oversai's advanced AI provides real-time analysis with predictive quality metrics and instant feedback.
Full Omnichannel Support
Oversai provides comprehensive omnichannel support with unified analytics across voice, chat, email, video, and social media in one integrated platform.
Advanced Training & Coaching
Oversai combines quality assurance with training to continuously improve agent performance. Get personalized coaching based on real interaction data and VoC insights.
Universal Platform Integration
Works with any contact center platform, providing more flexibility than Solidroad's specific integration requirements. Easy to deploy and integrate.
Enterprise-Grade Security & Reliability
Oversai is SOC 2 Type II certified with proven enterprise reliability. Unlike startups, we've demonstrated security, availability, and confidentiality over time with comprehensive audits.
Better Value & Pricing
More comprehensive features including VoC analytics, advanced omnichannel support, and universal integration for better value.
Ready to Explore Oversai?
Discover why Oversai is the better alternative to Solidroad. Get 100% interaction coverage, integrated voice of customer analytics, and comprehensive omnichannel support—all in one platform.
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