Better Than Loris.
Better Value + Universal Integration
While Loris offers conversation intelligence and QA, Oversai provides better value with universal platform integration, comprehensive real-time AI analysis, and a unified platform approach. Complete solution, better pricing.
Why Choose Oversai Over Loris?
Here's what makes Oversai the better alternative:
Enterprise Pricing Premium
Loris comes with enterprise-level pricing that can be expensive for mid-market companies. Oversai offers similar capabilities at better value.
Limited Platform Flexibility
Loris has specific integration requirements. Oversai works universally with any contact center platform, providing more flexibility and easier deployment.
Modular Product Approach
Loris offers multiple separate products (Customer Insights, Quality Assurance, Agent Co-Pilot, etc.). Oversai provides a unified platform with all features integrated.
Complex Implementation
Loris can require complex setup and configuration. Oversai offers simpler implementation with universal platform compatibility and dedicated support.
Focused on Large Enterprises
Loris targets large enterprise clients. Oversai provides enterprise-grade features at more accessible pricing for mid-market and growing companies.
Less Unified Analytics
While Loris offers conversation intelligence, Oversai provides a more unified analytics platform with QA and VoC seamlessly integrated in one view.
Oversai vs Loris: Platform Comparison
See how Oversai matches and exceeds what Loris offers with better value
| Feature | Loris | Oversai |
|---|---|---|
| Interaction Coverage | 100% Coverage Analyzes all conversations | 100% Coverage Plus integrated VoC analytics |
| Voice of Customer Analytics | Available Separate product module | Integrated Built-in with QA platform |
| Conversation Intelligence | Available AI-powered analysis | Advanced Real-time AI with predictive insights |
| Real-time Analysis | Available Real-time insights | Full Real-time Instant AI-powered analysis |
| Quality Assurance | Available QA capabilities | Comprehensive Full QA with integrated analytics |
| AI Agent Monitoring | Available AI Agent Insights product | Full Support AI + Human agents unified |
| Platform Integration | Specific integrations Requires specific platforms | Universal Works with any platform |
| Product Architecture | Modular products Separate products (QA, VoC, Co-Pilot) | Unified Platform All features integrated |
| Pricing & Value | Enterprise pricing Premium pricing model | Better Value More features at better pricing |
| Enterprise Security | SOC 2 Type II GDPR compliant, ISO 27001 | SOC 2 Type II Certified Enterprise-grade security & reliability |
"Oversai QA positions itself as a powerful tool for customer service teams. The most valued aspect is that Oversai allows for the analysis of 100% of customer interactions thanks to its AI, saving hours of manual review and enabling the auditing of hundreds of additional tickets."
Fernando C.
Quality and Customer Experience Analyst, eCommerce
Mid-Market (51-1000 employees)
"AI — From conversation to data, from data to action, from action to good results. Thanks to its artificial intelligence suite, it turns 100% of customer interactions into valuable data, performing automatic quality analysis and real-time emotion detection."
Sabrina N.
Training and Quality Coordinator
Mid-Market (51-1000 employees)
"The platform is very effective, saves significant time by reducing manual processes, and delivers visible results. I also value the professionalism and support of the Oversai team."
Verified User
Financial Services
Mid-Market (51-1000 employees)
"The AI functionality has allowed us to score hundreds more tickets than our manual QA agent was whilst giving us valuable insight into the services we were providing."
Verified User
Health, Wellness and Fitness
Trusted by Industry Leaders
"The Oversai team brings together three key pillars that make their solution highly recommended. First, they have solid experience and a deep understanding of QA processes within customer service operations. Second, they have strong technological expertise and are building their solution on a foundation we believe will be truly disruptive—one that could redefine roles like QA analysts in just a few years."
Why Oversai Wins Over Loris
Better Value & Pricing
Oversai offers better value with comprehensive features integrated into one platform. While Loris has enterprise pricing, Oversai provides similar or better capabilities at more accessible pricing.
Universal Platform Integration
Works with any contact center platform, providing more flexibility than Loris's specific integration requirements. Easier deployment and universal compatibility.
Unified Platform Architecture
While Loris offers separate products (Customer Insights, Quality Assurance, Agent Co-Pilot), Oversai provides a unified platform with all features seamlessly integrated in one view.
Advanced Real-time AI Analysis
Get quality insights instantly as interactions happen. Oversai's advanced AI provides real-time analysis with predictive quality metrics, matching and exceeding Loris's capabilities.
Integrated Voice of Customer
While Loris offers VoC as a separate product, Oversai includes integrated VoC analytics built directly into the QA platform for unified insights and better workflow.
Enterprise-Grade Security
Oversai is SOC 2 Type II certified with proven enterprise reliability, matching Loris's security standards while providing better value and accessibility.
Easier Implementation
Simplified setup and configuration compared to Loris. Oversai's universal platform compatibility and unified architecture make implementation faster and easier.
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