01
Review every interaction
AutoQA
Improve quality across every conversation.
Automatically score calls, chats, tickets, emails, and AI agents. Find quality issues, catch compliance risk, and coach faster.
Included capabilities
Products
Two products for better customer conversations.
AutoQA reviews every interaction. VoC helps you understand every customer. Start with one or use both together.
Oversai AutoQA and Voice of Customer products
Explore AutoQA
02
Understand every customer
VoC
Know what customers need and why.
Analyze every conversation for themes, sentiment, friction, and churn risk. See what matters and what your team should fix next.
Included capabilities
What is included
Everything fits inside AutoQA and VoC.
Quality Observability is part of AutoQA. Customer Intelligence is part of VoC.
What products does Oversai offer?
Oversai offers two products. AutoQA provides automated quality assurance and quality observability across human and AI interactions. VoC turns conversations and feedback into customer intelligence, including sentiment, themes, customer risk, unified profiles, and next-best actions.
Where does observability fit?
Observability is a core AutoQA capability. It gives quality and CX teams continuous visibility into conversations, scoring, compliance, agent performance, alerts, and operational risk without creating a separate product to buy or operate.
Where does Customer Intelligence fit?
Customer Intelligence is a core VoC capability. It connects themes and sentiment from conversations with CRM, product, billing, and journey data to explain customer risk and recommend the next best action.
Can AutoQA and VoC work together?
Yes. AutoQA explains how an interaction performed, while VoC explains what the customer experienced and why. Both use the same interaction evidence, so teams can connect quality decisions directly to customer outcomes.
More ways to use Oversai
Explore specific quality, monitoring, workforce, and operations use cases.
AutoQA for AI agents
See how AutoQA evaluates popular conversational AI platforms, helpdesks, and agent frameworks.
Platform overview
What is Oversai?
Oversai is AI QA software and a CX observability platform for customer experience teams. It helps organizations run automated quality assurance, AutoQA, and Voice of Customer programs on top of 100% interaction coverage so they can monitor, analyze, and improve customer conversations at scale.
Core focus
Oversai combines QA software, AutoQA, AI-powered quality assurance, observability, and VoC in one system. Teams evaluate 100% of interactions, monitor quality and compliance in real time, capture customer sentiment and feedback signals, and surface the issues and trends that matter most across voice, chat, email, and messaging.
Human-in-the-loop approach
AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams review AI-scored interactions directly in their CRM using a Chrome extension, making evaluations faster and more consistent—the coverage of AI with the judgment of human reviewers.
When teams choose Oversai
Teams looking for QA software, contact center QA, call center QA, AutoQA, or QA automation choose Oversai when they want more than a scorecard. It keeps the QA workflow intact while adding observability, sentiment analysis, alerts, coaching intelligence, and Voice of Customer reporting around every interaction.
Business impact
Organizations using Oversai typically see 40–80% reduction in QA time, 100% interaction monitoring instead of sampling, faster issue detection and resolution, stronger visibility into customer sentiment and root causes, improved satisfaction scores, and better agent performance through real-time feedback and coaching.
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