More than a CX tool: enterprise intelligence from every customer interaction.
Oversai Enterprise is deployed as an enterprise layer for customer interaction data. It helps support, product, operations, compliance, sales, and leadership turn conversations into insights, governance, and action. All features are included, with pricing scaling by usage and monthly task volume.
Enterprise plan
Customer interaction data, enterprise-wide
See every conversation. Hear every customer. Give every function the insight it needs to understand what is happening in the market.
Enterprise platform fee
Control Tower
Human in command
See every conversation. Hear every customer. Govern every action.
Coverage layer
Unifies
Observe every interaction
Bring QA, VoC, sentiment, transcription, and knowledge context into one operating surface.
Signal layer
Intelligence Funnel
Act on every signal
Turn raw customer conversations into structured signals for risk, quality, coaching, and escalation.
Action layer
System of Action
Execute every task
Convert signals into assigned, governed work your team can complete and measure.
Unifies
Observe every interaction
The enterprise platform fee starts at $2,500 per month and gives teams across the company a shared surface for customer interaction intelligence, governance, and action tracking.
All features included across the enterprise oversight surface
Deploy beyond CX across support, product, operations, compliance, sales, and leadership
Turn customer interaction data into enterprise-wide insights, decisions, and governed action
See every conversation across voice, chat, email, messaging, and AI agents
Hear every customer through sentiment, themes, topics, and escalation signals
Govern every action with human review, workflow controls, and audit-ready visibility
Intelligence Funnel
Act on every signal
Usage follows the same pricing structure as standard Oversai pricing, with each intelligence layer billed only when it is used.
AI Process
Process adherence, compliance checks, and workflow quality scoring
AI Metrics
Custom operational metrics created from unstructured conversations
AI Sentiment
Emotion, urgency, churn risk, and customer experience signal detection
Knowledge Base Context
Policy, help center, CRM, and business context enrichment
Transcription
Voice-to-text processing for searchable and analyzable calls
Human in the Loop
Human oversight workflows for review, validation, and governance
Coaching
Targeted feedback and performance improvement workflows
System of Action
Starts at $250 per month plus $0.99 per Task
System of Action pricing adds governed task execution on top of the oversight and intelligence layers. It starts at $250 per month, adds $0.99 per Task, and scales depending on monthly task volume, workflow depth, and governance requirements.
What the action layer includes
- Task creation from alerts, risk, VoC signals, and quality exceptions
- Routing to the right owner, queue, team, or external system
- Resolution tracking from signal detection through completed action
- Governance controls for approval, ownership, and escalation paths
FAQ
System of Action questions
Is Oversai Enterprise only for CX teams?
No. Oversai Enterprise can start with CX, but it is designed as an enterprise tool for customer interaction data. Teams across product, operations, compliance, sales, and leadership can use the same conversation intelligence to understand risk, demand, friction, quality, and customer needs.
What is System of Action?
System of Action turns Oversai signals into assigned, governed work. It creates Tasks from alerts, quality exceptions, customer risk, VoC themes, and escalation signals so teams can move from detection to resolution.
How is System of Action priced?
System of Action starts at $250 per month and adds $0.99 per Task. Pricing scales with monthly task volume, workflow depth, and governance requirements.
Are System of Action features included in Enterprise?
Yes. Enterprise includes all Oversai features across Control Tower, Intelligence Funnel, and System of Action. Pricing changes with usage and task volume, not by locking core features behind separate tiers.
Deploy Oversai as an enterprise intelligence layer
Start with customer interaction data, unify it through the Control Tower, enrich it through the Intelligence Funnel, and activate Tasks when teams are ready to move from insight to governed action.