Insights on AI-powered operations, customer service automation, and supply chain optimization from the team at Oversai.
Discover the latest insights and updates from our team
Introduction In 2025, contact centers are at the forefront of customer experience innovation. The convergence of Quality Assurance (QA), Voice of the Customer (VoC), and Workforce Management (WFM) is reshaping how businesses engage with customers....
We feel you. The pressure. The responsibility. The late nights, early mornings, and nonstop problem-solving. You’re the ones behind the scenes—keeping shelves stocked, orders moving, issues resolved, and customers happy. You don’t ask for credit....
I’ve been thinking a lot about the role of Customer Success lately. Somewhere along the way, CS stopped being about solving real problems — and became a patch for weak products....
Delivering great customer service is not just a nice-to-have — it is a key differentiator. Companies that truly listen to their customers gain a significant edge. That’s where an AI-powered Voice of the Customer (VoC) system becomes essential....
Customer expectations are higher than ever, and delivering exceptional service requires more than just well-trained agents—it demands intelligent, data-driven insights. Traditional QA processes often fall short in capturing the full picture, leaving...
Supply chain operations are becoming increasingly complex. Rising costs, demand volatility, and global disruptions require a level of speed and precision that traditional systems struggle to deliver....
AI-Powered Automation in Customer Service Quality Assurance How AI is Revolutionizing QA for Customer Support Teams Customer experience is a key differentiator for businesses today....
Hi, I’m Oscar, one of the co-founders here at Oversai. Sometimes we take our freedom for granted, but when we feel that freedom is taken from us, we become unhappy. Everything we do without the freedom to express ourselves loses its power and value....
