Alternatives / Medallia Agent Connect
The Medallia Agent Connect alternative for QA that covers everything.
Your QA scorecard on every call, chat, ticket and AI agent reply, with the quote behind each answer and the customer’s sentiment next to it.
Your week as a QA analyst
- OversaiPull this week’s random sample
- OversaiListen to the calls and read the tickets
- OversaiFill in the scorecard for each one
- OversaiCopy the scores into the spreadsheet
- OversaiBuild the weekly QA report
- YouCalibrate the scorecard
- YouReview the fails and the disputed scores
- YouCoach from the evidence
Why QA teams take another look.
1
You still sample
If analysts score a few percent by hand, most conversations go unseen.
2
AI agents need QA too
Bots and AI agents answer more of your volume every quarter.
3
Coaching needs evidence
Feedback lands better when it points to the exact line.
Agent Connect and Oversai, side by side.
| What you need | Medallia Agent Connect | Oversai |
|---|---|---|
| Main focus | Agent feedback, coaching and QA inside the Medallia suite | AutoQA and Voice of Customer in one platform |
| QA coverage | Depends on how your program is set up | Your scorecard on every conversation |
| Human and AI agents | Depends on implementation | The same scorecard for human agents and AI agents |
| Customer feedback | Connected to Medallia experience programs | Topic and sentiment on the same conversation as the score |
| Pricing | Through Medallia sales | Published: from $500 a month |
Based on public product information, November 2026.
Switch without a big-bang migration.
- 1
Bring your current scorecard. We turn it into AI criteria.
- 2
Run it on one channel next to your current program.
- 3
Compare with your reviewers’ scores and calibrate.
- 4
Add channels one by one. No help desk migration.
Questions
Can Oversai replace Medallia Agent Connect?
Yes, for quality assurance. Oversai scores every conversation against your scorecard, with evidence, coaching tasks and compliance alerts, and shows customer sentiment on the same conversation.
Does Oversai monitor AI agents?
Yes. Human agents and AI agents are scored with the same scorecard, including accuracy, policy and handoff quality.
Do QA reviewers still review conversations?
Yes. AI scores the volume and flags what needs attention, while reviewers handle high-value reviews and calibrate the scorecard.
How much does Oversai cost?
Pricing is published: platform access starts at $500 per month and usage credits at $499 per month, both billed annually. A pay-as-you-go option is also available.
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