VoC ROI calculator.
Compare manual Voice of the Customer review and coding against always-on VoC with Oversai. Keep the model simple: volume, review rate, review time, and analyst cost.
VoC results
A simple before-and-after business case.
Manual cost today
$46,429
What your current sampled manual workflow likely costs in analyst time.
Manual cost at 100%
$464.3K
What full coverage would cost if you tried to do it all manually.
Oversai annual cost
$19,500
Platform fee plus processing cost based on the assumptions above.
Annual savings
$444.8K
Savings versus staffing analysts for 100% manual coverage.
Coverage lift
10x
Compared with your current 10% manual coverage.
Estimated ROI
2,281%
A simple ROI model using annual savings divided by annual Oversai cost.
What this means
Current manual model
At your current assumptions, the team is reviewing about 1,500 interactions per month, using about 100 analyst hours.
Full coverage manually
To cover 100% manually, you would need about 7.1 full-time analysts doing this work continuously.