Alternatives / Verint and Calabrio
Calabrio is now part of Verint. What it means for your QA team.
The facts, what stays the same, and the questions worth asking before your next renewal.
Your week as a QA analyst
- OversaiPull this week’s random sample
- OversaiListen to the calls and read the tickets
- OversaiFill in the scorecard for each one
- OversaiCopy the scores into the spreadsheet
- OversaiBuild the weekly QA report
- YouCalibrate the scorecard
- YouReview the fails and the disputed scores
- YouCoach from the evidence
What changed, and when.
- 26 Nov 2025Thoma Bravo completed its acquisition of Verint and combined it with Calabrio, another Thoma Bravo company.
- 18 Feb 2026The combined organization started operating under one corporate name: Verint.
- TodayCalabrio products keep their name and are supported as part of the Verint CX Automation Platform.
Sources: Thoma Bravo: acquisition completed · Verint: corporate name for the combined organization · Call Centre Helper
What it means for QA and VoC teams.
1
Your product keeps its name
Calabrio products continue as part of the Verint CX Automation Platform.
2
Roadmaps are merging
Two overlapping QA and analytics product lines now sit in one company.
3
Renewal is a decision point
If your contract renews soon, it is a natural time to compare.
If you are comparing.
| What you need | Calabrio / Verint | Oversai |
|---|---|---|
| Main focus | Workforce engagement suite: scheduling, quality management and analytics | AutoQA, VoC and Customer Intelligence for QA and VoC teams |
| QA coverage | Configured quality workflows and review programs | Your scorecard on every conversation, with the quote behind each answer |
| Voice of Customer | Analytics alongside the suite | Topic, sentiment and churn risk next to the QA score |
| Human and AI agents | Depends on implementation | The same scorecard for human agents and AI agents |
| Getting started | Suite-wide rollout | One scorecard and one channel, live in days |
Based on public product information, November 2026.
Compare on your own conversations.
- 1
Bring your current scorecard. We turn it into AI criteria.
- 2
Run it on one channel next to your current QA program.
- 3
Compare with your reviewers’ scores and calibrate.
- 4
Add channels one by one. No help desk migration.
Questions
What happened to Calabrio?
Thoma Bravo completed its acquisition of Verint on 26 November 2025 and combined it with Calabrio, which it already owned. Since 18 February 2026 the combined company operates under one name: Verint.
Is Calabrio being discontinued?
Verint has said Calabrio products keep their name and will be supported and enhanced as part of the Verint CX Automation Platform. Check with your account team for the terms of your own contract.
Do Calabrio customers have to migrate to Verint?
Nothing in the public announcements requires it. If your team is reviewing its QA tool anyway, it is worth comparing options before renewal.
Can Oversai run next to Calabrio or Verint?
Yes. Oversai connects to your help desk, contact center platform and CRM, so you can run it on one channel next to your current QA program and compare the results.
Related: Calabrio alternative · Verint alternative · What happened to MaestroQA · AutoQA