AutoQA / AI call center QA software
Your scorecard.
Every conversation.
Oversai scores calls, chats, tickets, and emails against your QA criteria, then connects quality issues to the conversations your team needs to review.
30 minutes. Your scorecard is optional.
Inside Oversai — quality by criterion
Calls / Chats / Tickets / Emails
See quality by criterion, then investigate the conversations behind it.
Product screenshot. Example workspace data.
Customer results
Less manual review.
More QA coverage.
The AutoQA workflow
Turn QA findings into specific coaching.
Automated evaluations give your QA team a broader view. Reviewers and team leads use that view to investigate issues and guide coaching.
Apply your scorecard.
Use the criteria that matter to your operation. Evaluate voice and written conversations against the same quality standards.
Review the exceptions.
Find missed steps and recurring quality issues. Give your reviewers a place to focus beyond a random sample.
Coach from the evidence.
Connect feedback to the actual conversation. Give team leads clear focus areas and follow-up actions.
From evaluation to action
Feedback with the original conversation.
Keep the conversation beside the coaching plan so feedback has context.
Bring your support stack. We will map the integration path.
Zendesk · Salesforce · Freshdesk · HubSpot
30 minutes / Your QA workflow
See your scorecard automated.
Tell us how you run QA today. We will walk through evaluations, exceptions, and coaching in Oversai, then map the next step for your team.
A scorecard is helpful, but optional.
No preparation required.