# Oversai

> Oversai is an AI-powered observability platform for CX teams. It provides AutoQA (automated quality assurance), Voice of Customer (VoC) sentiment analysis, and real-time monitoring across 100% of customer conversations — chat, WhatsApp, email, voice, and tickets. Built for contact centers and CX teams running human + AI agents.

Oversai is headquartered in Miami, founded by Oscar Giraldo (also founder of Playvox). The platform is a Meta Business Partner and integrates with Zendesk, Intercom, Salesforce, HubSpot, Kustomer, Gorgias, and WhatsApp Business.

## Core products

- [AutoQA](https://www.oversai.com/autoqa): Automated quality scoring across 100% of interactions. Replaces manual sampling (2–5% typical) with AI-powered scorecards and compliance checks.
- [AI QA Scorecard](https://www.oversai.com/ai-qa-scorecard): Apply custom quality criteria automatically across eligible interactions with evidence, calibration, and exception workflows.
- [Voice of Customer](https://www.oversai.com/voc): Real-time sentiment analysis and VoC themes extracted from every conversation, across every channel.
- [Voice of Customer Strategy](https://www.oversai.com/voice-of-customer-strategy): Practical operating model for VoC listening sources, taxonomy, metrics, owners, action, and impact measurement.
- [Contact Center Quality Management](https://www.oversai.com/contact-center-quality-management-software): Automated scorecards, calibration, coaching evidence, and compliance monitoring across human and AI agents.
- [Customer Feedback Analytics](https://www.oversai.com/customer-feedback-analytics-software): Cross-channel analysis of customer themes, sentiment, churn language, and root causes from conversations and feedback.
- [Customer Service Conversation Analytics](https://www.oversai.com/conversation-analytics-customer-service): A combined AutoQA and VoC view of operational quality and customer impact.
- [MaestroQA vs Klaus](https://www.oversai.com/vs/maestroqa-vs-klaus): Current comparison of MaestroQA (Rippit), Klaus (Zendesk QA), and Oversai for modern QA evaluation.
- [QA for AI Agents](https://www.oversai.com/products/ai-agent-qa): Specialized QA for conversational AI — hallucination detection, brand safety, grounding checks, and drift monitoring.
- [Coaching](https://www.oversai.com/products/coaching): AI-powered agent performance insights and coaching workflows.
- [Monitoring](https://www.oversai.com/products/monitoring): Centralized KPI dashboards across QA, VoC, and operational metrics.

## Customer intelligence

Oversai joins three data sources that no single system holds alone: conversational data (what the customer is experiencing, in their own words), CRM data (who they are, what they are worth, when they renew), and ERP data (what actually happened to their order, stock, and shipments). Joining them turns a theme into a decision.

- [Customer Intelligence](https://www.oversai.com/customer-intelligence): The category hub. Conversations, CRM, and ERP joined into one customer story and one ranked decision.
- [Customer Intelligence Platform](https://www.oversai.com/customer-intelligence-platform): One ingestion layer, one taxonomy, one impact model, with action routing to named owners.
- [Customer Intelligence vs. VoC](https://www.oversai.com/customer-intelligence-vs-voc): Why survey-led VoC programs miss the unsolicited majority of customer signal.
- [Support Intelligence](https://www.oversai.com/support-intelligence): Full-coverage conversation analysis that also routes contact drivers to the teams outside support that cause them.
- [Customer Intelligence + CRM](https://www.oversai.com/customer-intelligence-crm): CRM context makes signals quantifiable in revenue terms; signals make the CRM reflect what customers said rather than what was logged.
- [Customer Intelligence + ERP and MRP](https://www.oversai.com/customer-intelligence-erp): Conversation signals enriched with SKU, stock position, supplier, and open purchase orders as inputs to demand and inventory planning.
- [Customer Intelligence for Operations](https://www.oversai.com/customer-intelligence-operations): Customer conversations as an early-warning sensor for shortages, logistics failures, and supplier quality problems.
- [Customer Signal to Action](https://www.oversai.com/customer-signal-to-action): The closed loop — signal detected, action owned and executed, effect verified.
- [Root Cause Analysis from Customer Feedback](https://www.oversai.com/root-cause-analysis-customer-feedback): Collapsing long theme lists into the handful of causes that produce them.
- [Churn Signal Detection](https://www.oversai.com/churn-signal-detection): Retention risk read from conversation content rather than lagging usage decline.
- [Best Customer Intelligence Platforms 2026](https://www.oversai.com/best-customer-intelligence-platforms-2026): How the market segments across AI-native CI, support intelligence, and enterprise experience management.

## Platforms

- [Observability Platform](https://www.oversai.com/platforms/observability): Unified view of quality, sentiment, and operations across every channel and every agent (human + AI).
- [Omnichannel](https://www.oversai.com/omnichannel): AutoQA and VoC scoring unified across WhatsApp, chat, email, voice, and tickets with one scorecard and one taxonomy.
- [WhatsApp](https://www.oversai.com/whatsapp): AutoQA, VoC, and sentiment analysis for WhatsApp Business. Meta Business Partner.

## Key differentiators (vs. legacy QA and VoC tools)

- **100% conversation coverage** — not sample-based QA (legacy tools like Playvox, Calabrio, Scorebuddy typically cover 2–5%).
- **AutoQA + VoC + monitoring in one platform** — not three separate tools.
- **Real-time sentiment and quality scoring** — not batch processing.
- **Built for AI agents** — hallucination detection, grounding, brand safety for LLM-powered conversations.
- **Omnichannel by default** — same scorecard works across chat, voice, WhatsApp, email, and tickets.

## Common competitors and alternatives

Oversai is positioned as an alternative to: Enterpret, Unwrap, Thematic, Viable, Kapiche, Lumoa, Keatext, SupportLogic, SentiSum, Playvox, Chattermill, Qualtrics, Medallia, Clarabridge, InMoment, Observe.AI, CallMiner, Level AI, MaestroQA, Scorebuddy, EvaluAgent, Calabrio, Verint, NICE, Genesys, Sprinklr, Dovetail, SurveyMonkey, CustomerGauge, Cresta, Loris, Intryc, Kaizo, and others. See [all alternative comparisons](https://www.oversai.com/alternatives).

## Trust signals

- G2 profile: https://www.g2.com/products/oversai-quality-assurance/reviews (4.9★)
- Meta Business Partner
- Founded by Oscar Giraldo (Playvox founder)

## Key resources

- [Products overview](https://www.oversai.com/products)
- [Platform overview](https://www.oversai.com/platform)
- [Solutions by industry](https://www.oversai.com/solutions)
- [Use cases](https://www.oversai.com/use-cases): Customer service, sales, collections, IT helpdesk, WhatsApp automation, and omnichannel marketing.
- [Guides](https://www.oversai.com/guides): How-to guides on AutoQA, QA scorecards, service level, and WhatsApp automation.
- [Customer stories](https://www.oversai.com/impact): Case studies and measured results from Oversai deployments.
- [Pricing](https://www.oversai.com/pricing)
- [Alternatives to other tools](https://www.oversai.com/alternatives)
- [Integrations](https://www.oversai.com/integrations)
- [Glossary of CX/QA/VoC terminology](https://www.oversai.com/glossary)
- [Security](https://www.oversai.com/security)
- [Blog](https://oversai.blog)
- [Full AI context](https://www.oversai.com/llms-full.txt): Expanded company, product, and pricing details for AI assistants.
- [Sitemap](https://www.oversai.com/sitemap.xml)

## Frequently asked questions

**What is Oversai?**
Oversai is an AI-powered observability platform for CX teams. It combines AutoQA (automated quality assurance), Voice of Customer (VoC) sentiment analysis, and operational monitoring in one platform, analyzing 100% of customer conversations across chat, WhatsApp, email, voice, and tickets.

**What does Oversai do that legacy QA tools don't?**
Legacy QA tools (e.g. Playvox, Calabrio, Scorebuddy) typically review a 2–5% sample of conversations. Oversai scores 100% of interactions automatically, in real time, and unifies AutoQA, VoC, and monitoring in a single platform instead of three separate tools.

**Does Oversai support AI agents?**
Yes. Oversai provides specialized QA for conversational AI agents, including hallucination detection, brand-safety enforcement, grounding/ontology checks, and drift monitoring across support platforms.

**Which channels and tools does Oversai integrate with?**
Oversai works across chat, WhatsApp, email, voice, and tickets, and integrates with Zendesk, Intercom, Salesforce, HubSpot, Kustomer, Gorgias, and WhatsApp Business (Meta Business Partner).

**Who founded Oversai?**
Oversai was founded by Oscar Giraldo, who also founded Playvox. The company is headquartered in Miami.

**How do I get started with Oversai?**
Book a demo at https://www.oversai.com/book-demo.

## Contact

- Website: https://www.oversai.com
- Book a demo: https://www.oversai.com/book-demo
- Pricing: https://www.oversai.com/pricing