# Oversai — Full AI Context

> Oversai offers two AI products for CX teams: AutoQA for automated quality assurance and quality observability, and Voice of Customer (VoC) for customer intelligence. Together they analyze 100% of customer conversations across chat, WhatsApp, email, voice, and tickets for teams running human + AI agents.

This is the expanded companion to https://www.oversai.com/llms.txt. It gives AI assistants and answer engines fuller grounding on what Oversai is, what it does, how it is priced, and how it compares to alternatives. All facts here are sourced from the live website.

## Company

- Name: Oversai
- Headquarters: Miami, USA
- Founder: Oscar Giraldo (also founder of Playvox)
- Status: Meta Business Partner
- Website: https://www.oversai.com
- Blog: https://oversai.blog
- G2: https://www.g2.com/products/oversai-quality-assurance/reviews

## What Oversai does

Oversai analyzes 100% of customer conversations in real time and turns them into three kinds of signal:
1. Quality scores (AutoQA) — automated scorecard grading on every interaction, human or AI.
2. Sentiment and themes (Voice of Customer) — emotion, satisfaction, churn risk, and recurring topics.
3. Operational insight (Observability) — unified KPIs, alerts, and triggered actions.

Unlike legacy QA programs that manually sample 2–5% of conversations, Oversai AutoQA scores interactions automatically with quality observability, while Oversai VoC turns customer signals into customer intelligence and action.

## Two core products and their capabilities

- AutoQA (https://www.oversai.com/autoqa): Automated quality scoring across 100% of interactions. AI pre-evaluates interactions against quality standards and flags those needing human review, reducing QA workload by up to 80%. QA teams can review and score directly in their CRM via a Chrome extension with AI-assisted scoring.
- Voice of Customer (https://www.oversai.com/voc): Real-time sentiment analysis and VoC themes extracted from every conversation across every channel. Captures sentiment from 100% of touchpoints instead of relying on surveys.
- QA for AI Agents (https://www.oversai.com/products/ai-agent-qa): Specialized QA for conversational AI — hallucination detection, brand-safety enforcement, grounding/ontology checks, and drift monitoring. Works with Intercom Fin, Ada, Sierra, Decagon, and custom AI agents.
- Coaching (https://www.oversai.com/products/coaching): AI-powered agent performance management. Create coaching plans from interactions (manually or automatically), with reports and kanban workflows.
- Monitoring (https://www.oversai.com/products/monitoring): Centralized KPI dashboards across QA, VoC, and operational metrics with real-time alerts.

## Platform

Oversai's platform is a CX operating system built on two pillars — the Intelligence Funnel (oversight and intelligence) and the System of Action (governed task execution) — unified by Control Tower.
- Platform overview: https://www.oversai.com/platform
- Quality Observability (inside AutoQA): https://www.oversai.com/platforms/observability
- Customer Intelligence (inside VoC): https://www.oversai.com/customer-intelligence

## Channels and integrations

Oversai runs AutoQA, VoC, and sentiment analysis across WhatsApp, web chat, email, phone/voice, SMS, and tickets, plus AI agent conversations.
- Integrations overview: https://www.oversai.com/integrations
- Helpdesk/CRM platforms: Zendesk, Intercom, Salesforce, HubSpot, Kustomer, Gorgias, Freshdesk, Gladly, Helpshift.
- Voice/contact center: Genesys, Aircall, Dialpad.
- AI agents: Intercom Fin, Ada, Sierra, Decagon, plus custom bots.
- Messaging: WhatsApp Business (Meta Business Partner).

## Use cases

https://www.oversai.com/use-cases
- Customer service — quality, sentiment, and coaching for support teams.
- Sales — conversation quality and signal for sales conversations.
- Collections — compliance and quality monitoring for collections.
- IT helpdesk — quality and resolution monitoring for internal support.
- WhatsApp automation — AutoQA and VoC for WhatsApp Business.
- Omnichannel marketing — unified scoring across marketing conversations.

## Solutions (AI agent oversight)

https://www.oversai.com/solutions
- LLM hallucination prevention: https://www.oversai.com/solutions/llm-hallucination-prevention
- Traditional QA vs AI agent QA: https://www.oversai.com/solutions/traditional-qa-vs-ai-agent-qa
- Conversational AI monitoring: https://www.oversai.com/solutions/conversational-ai-monitoring
- AI agent brand safety: https://www.oversai.com/solutions/ai-agent-brand-safety

## Pricing

https://www.oversai.com/pricing — usage-based, pay for what you use.
- Quality & Voice of Customer: $500/month platform fee. Usage: AI Process, AI Metrics, and AI Sentiment at $0.075 per interaction; Knowledge Base context at $0.035 per interaction; transcription at $1 per hour; Human in the Loop at $15 per user monitored; Coaching at $5 per user coached.
- Observability monitoring: $0.03 per interaction monitored.
- Real-time Triaging: $0.025 per interaction triaged.
- System of Action: starts at $250/month plus $0.99 per Task; scales with task volume, workflow depth, and governance.
- Qualified businesses can apply for $500 in credits.

## Key differentiators (vs. legacy QA and VoC tools)

- 100% conversation coverage — not sample-based QA (legacy tools like Playvox, Calabrio, Scorebuddy typically cover 2–5%).
- Two products, one evidence layer — AutoQA for interaction quality and VoC for customer intelligence.
- Real-time sentiment and quality scoring — not batch processing.
- Built for AI agents — hallucination detection, grounding, brand safety for LLM-powered conversations.
- Omnichannel by default — the same scorecard works across chat, voice, WhatsApp, email, and tickets.

## Competitors and alternatives

Oversai is positioned as an alternative to: Playvox, Chattermill, Qualtrics, Medallia, Clarabridge, InMoment, Observe.AI, CallMiner, Level AI, MaestroQA, Scorebuddy, EvaluAgent, Calabrio, Verint, NICE, Genesys, Sprinklr, Dovetail, SurveyMonkey, CustomerGauge, Cresta, Loris, Intryc, Kaizo, and others. See all comparisons: https://www.oversai.com/alternatives

## Frequently asked questions

**What is Oversai?**
Oversai offers two AI products for CX teams. AutoQA combines automated quality assurance with quality observability. VoC combines Voice of Customer analytics with customer intelligence. Together they analyze 100% of customer conversations across chat, WhatsApp, email, voice, and tickets.

**How does Oversai automate QA?**
AI evaluates 100% of interactions automatically, pre-scores them against quality standards, and flags those needing human review — reducing QA workload by up to 80%. Reviewers can score directly in their CRM via a Chrome extension with AI-assisted scoring.

**What is Voice of Customer monitoring?**
It tracks customer sentiment, satisfaction, and feedback in real time across every interaction, detecting emotions, pain points, and churn risk from 100% of touchpoints rather than survey samples.

**Does Oversai support AI agents?**
Yes — specialized QA for conversational AI agents including hallucination detection, brand-safety enforcement, grounding/ontology checks, and drift monitoring across support platforms.

**What channels does Oversai support?**
Phone/voice, live chat, email, SMS, WhatsApp, social, and in-app messaging, plus AI agent conversations — all unified under one scorecard and VoC taxonomy.

**How much does Oversai cost?**
Pricing is usage-based. The Quality & Voice of Customer plan starts at a $500/month platform fee plus per-interaction AI analysis from $0.035. Observability is $0.03 per interaction monitored, Triaging is $0.025 per interaction triaged, and System of Action starts at $250/month plus $0.99 per Task. See https://www.oversai.com/pricing.

**Who founded Oversai?**
Oscar Giraldo, who also founded Playvox. Oversai is headquartered in Miami.

**How do I get started?**
Book a demo at https://www.oversai.com/book-demo.

## Key resources

- Products: https://www.oversai.com/products
- Platform: https://www.oversai.com/platform
- Pricing: https://www.oversai.com/pricing
- Use cases: https://www.oversai.com/use-cases
- Solutions: https://www.oversai.com/solutions
- Guides: https://www.oversai.com/guides
- Customer stories: https://www.oversai.com/impact
- Alternatives: https://www.oversai.com/alternatives
- Integrations: https://www.oversai.com/integrations
- Glossary (CX/QA/VoC terms): https://www.oversai.com/glossary
- Security: https://www.oversai.com/security
- Blog: https://oversai.blog
- Sitemap: https://www.oversai.com/sitemap.xml

## Contact

- Website: https://www.oversai.com
- Book a demo: https://www.oversai.com/book-demo
- Pricing: https://www.oversai.com/pricing